Hyatt Place Indianapolis Carmel

Great hotel

Check-in @3:00, arrived @5:30. Cleaning staff still working. Front desk had to see if my room was ready before checking me in. The handicap accessible room(for a disabled person) was on the 4th floor at the end of the hallway away from the elevators. I questioned this, was told this was the only place for enough room to allow for the handicapped accessibilities. The shower was a tub/shower, not a walk-in shower. No ice or vending machines on the 4th floor. 2nd and 3rd floor only. Advertised online & at hotel 24/7dining & service. NO dining, no food except vending machine. The front desk said they could do up a frozen pizza. Didn’t even assist with nearby restaurants. Free continental breakfast from 6:30-9:30, at 7:00 fried potatoes were cold, sausage patties & links cold, out of bacon, didn’t make more, out of eggs, didn’t make more, bread was stale, no toaster, no other hot breakfast such as waffles, no fruits, cereals were stale (not individual servings), no milk, no water to drink. Did have juices and coffee, no tea. Nothing as advertised. Everything I looked for when I was booking online they ended up not having as advertised. BIG inconvenience. Asked about a refund to go to a different hotel. The front desk couldn’t authorize. It had to be from a manager, neither onsite or available. They were sorry unhappy but they couldn’t do anything about it. Beds were uncomfortable, had body indentations. Room clean & big. Next to IU Med Cancer center. The only pluses.

This is my 3rd time staying at this location. It’s close to many restaurants and easy on and off the highway. The staff are very friendly

Nice hotel, reasonable price, weird location unless you specifically need to be there. The bar hours are odd, but it was nice having a bar. The included breakfast was great. Would recommend, just realize it isnt near much.

Close to everything I needed and easy on and off the hwy! The room was very nice but only had one tiny trash can in bathroom and so we couldn’t fit the rest of our trash in there! The breakfast was mediocre and my eggs were cold! But overall I would stay here again!

The pool was not in service during our stay. That is very disappointing when traveling with children.

The experience was excellent for my friends and I who visited. Hotel staff was professional and the hotel was clean. I would definitely visit again.

The hotel is clean, quiet, very well maintained - the room was in excellent shape, everything worked well. Good for two adults with a young adult child, using the extra pull-out bed. Nice breakfast.

Convenient to walk to hospital if family is undergoing a stay at the hospital. You can find dining 🍽 any where near by.