Ferns Hotel/Palms Leisure

I attended bridlington lions charter on 3/11/24 and would say it was one of the worst meals I have ever tried to eat. 2 waitresses trying to serve over 60 guests. Food merely preheated one hour between starter and main course. Waitress serving food in slippers

Arrived in our campervan and was able to check-in straight away which was quick and easy. We then stayed for a couple of drinks and a game of pool before having an evening meal. The food was exceptional and the staff were really friendly. Great peaceful nights sleep too

Disgusting! Initially told check in is 2-9pm. We had a day out with family who were staying elsewhere, had planned to all return here for dinner. Receive a phone call at 5pm to say they were closing as Monday is their only day off. I said ok, but how did i check in? Was told to call a number on arrival. Arrived at 6:30pm, went to the pool as was the only thing we could see open. Asked if we could swim, he said yes, no problem, open until 9pm. Called a number to be let in to our room. Was taken to our room and unsurprisingly he handed the keys before quickly disappearing. The room was awful. Tired, dirty, the temperatures of a sauna and my daughter refused to use the bathroom due to how dirty it was. There were no curtains to block light from the window opposite the bed, and the door struggled to close. Stayed there 2 minutes and went back to the pool. A different staff member this time who said that we couldn’t swim as after 5pm you need to be 16, my daughter is 13, the pool was empty and there was just absolutely no need for this. He said she can swim in the morning, then he grabbed a timetable and said “oh no, actually, we have a booking, so you cant swim on your stay” We went back to our family who were staying elsewhere, desperately trying to find me and my daughter somewhere else to stay, but we couldn’t find anywhere available. This left us no choice but to return to the hotel to collect our belongings and drive long into the night to return home. We just couldn’t stay in this room. We arrived home at 2am, our family now enjoying a day together with us unable to be involved. Incredibly disappointed.

We had a nice 1 night stay here so we could go to Bempton Cliffs for bird photography. The room was clean tidy and a good size. The evening meal was traditional pub style grub, the special for that evening was steak pie and it was delicious. The breakfast again was good. I would recommend this as a place to stay, as it's ideal for Bempton cliffs which are only 10 minutes away

We arrived to a friendly welcome from staff and they did everything to give us an enjoyable stay but the hotel is tired and needs a refurb. Our room was clean and a bath was a bonus but we couldn't get the shower to work and the radiator didn't work either although we were provided with a portable heater. The curtain rail had been removed and the blinds didn't block the light so I was awake as soon as it was daylight and the mattress wasn't great although the bed linen was clean. Breakfast was good so that gets 5/5. We didn't use the pool so we can't comment on the spa facilities. A good place to stay for the friendly staff if you can overlook the faded parts.

We had the misfortune of staying here over the Easter weekend. What a farce, from the miss mach at check-in, no toilet roll in the bathroom, dirty cups, and then the food. Well after having been told, they had no chicken or steak left, it wasn't exactly busy no more than 12-15 people eating, we decided to have a combo platter to share and a portion of cheesy chips, I have to say that the chips were nice and homemade, but the wait, OMG, 1 & 3/4 hrs we waited just for the starter. From 6.45 to 9.30 for a starter to come out was ridiculous. The room was warm and the bed comfy, but the whole place needs re-vamping.