Staff were unfriendly.
Booked through *******, were told our reservation never made it from ******* to the hotel. Manager he wasn't going to do anything, not his problem. Eventually, after quite some time, the reservation was accepted. Made this reservation weeks ago. We believe since the hotel rooms were going for double, he wanted us to pay double and told us we didn't have a room. We were never provided with a "bracelet", therefore stopped every time we tried to go to the pool. Very rudely. Will never stay at that hotel again. Since purchasing a Villa in St. Barths, San Juan could be a layover, but will definitly buypass this resort.
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