Relais Masseria Caselli

Two beautiful pools but only one open. Superior room large with excellent shower room. However, although the towels were changed daily there was no bathrobe. No tissues or vanity kit and the small bottles of water in the fridge were chargeable! There was a list of other drinks which should have been cooling , but these had not been stocked. Surely bottles of water should be available daily, free, in any rooms, not just Superior. It's an interesting building, definitely geared towards weddings. It is quite isolated so a car is essential. The staff are abrupt and mostly dismissive. Reduced number and absolutely no-one to assist with luggage up and down the flights of steps. Breakfast buffet plentiful. Dinners acceptable. Would I recommend it. No.

We brought 110 people here for our wedding in August 2023. This is a wedding hotel so things are a little slow and don’t work like clockwork, but that’s Puglia! Embrace it. Both pools are fantastic, especially the main pool. Hire a car and explore 👍

Blasting loud music until past 1:30am and still going. We have reported to the front desk multiple times and they have been rude and refused ti even ask the dj to lower the music. If they want to be a party venue then they should stop being a 4 star hotel and advertise to families. Our 2 year old son has woken up twice already and the music won’t stop. I have never encountered a more rude response in my life. “Deal with it” “we will not ask them to lower music” they offered to move our room at 1:30am - what a joke. Spare yourself the sleepless night and go elsewhere. Our plans for tomorrow are ruined.

This could be a fabulous place to stay, lovely grounds nice swimming pool loads of parking and well situated for visiting places like Ostuni. Our room and balcony were very good nice and clean. However there is a distinct lack of information about the facilities in the hotel, no price list for drinks, not even sure if there was a bar? The menu for the restaurant appeared in reception very late in the day. We ate the first night there , it was a set menu,it was pretty ordinary, and expensive for what we had. The waiter was not customer friendly. The reception and the coffee area was very often unmanned. Breakfast was very good and the waiter on duty was very friendly and helpful.

On the positive side the hotel is very nice, the grounds are beautiful, and the pool is perfect. However, other than that our experience was pretty bad. Although the info says there is a shuttle bus, when I enquired about getting around the receptionist said there was no public transport and she said I if booked in advance it would take us to the beach and bring us back at 4:30 but I’d have to phone and confirm before returning, the mannerism of the receptionist was very blunt and no suggestions were given, indeed I felt like I was asking someone on the street for a favour rather than seeking help from a venue I paid to stay in. Restricted to the hotel we could only use their services, the meal was a choice between two primo and two secondo plates. The food was ok but felt like you got offered whatever was on the event menu of the day. Didn’t try the lunch, but did order a sandwich by the pool, and what we good was closer to a plain sandwich from a petrol station! The first night the meals were served in a secluded back part of the venue as there was a wedding reception going on. Overall this hotel felt more like a wedding venue that made up some extra cash by having paying guests. You really feel like an insignificant add-on. I really don’t like being overly negative about places, but we were meant to stay 3 nights and after the first night and day there decided to look for somewhere else. Check out the morning after the second night, even though we’d paid in advance and found somewhere more suitable but more importantly with staff that showed genuine professionalism and seemed to care about their guests. If you don’t have a car, another thing to consider is the taxi costs are high! From the hotel to the nearest train station (Carovigno) which is only 15-minute drive away, the taxi fare was 35 euro

The place is new and well done but the service quality is subdued and during a 3 day stay we had to suffer 2 unannounced weddings parties. On the first day, as the first wedding preparation was taking place, and we mentioned it to the reception, they did not even mentioned the second one 2 days later. It is a pity as the place is nice but the kitchen was busy for the weddings and therefore not available for any guests lunch with more than an hour wait for salads at the pool bar… and finally some construction going on with lots of noise next to the pool (drilling and hammering). All in all poor atmosphere despite nice rooms.

Great hotel. Pool area really nice. 10 minutes drive to nearby towns with restaurants if you want to get out but you're in the middle of a few so lots of options

Location esclusiva ed eccellente. Personale gentile e soprattutto onesto: durante il ricevimento ho perso una collana di estremo valore affettivo. La collana è stata trovata dal cameriere di sala G.S. che ha subito provveduto a cercare il proprietario e a restituirmela. Indice di professionalità, onestà e serietà dei proprietari, nella scelta del personale.

Il est minuit et 40 minutes quand je rédige cet avis c’est la 4 eme nuit sur place toutes les nuits réveillée entre minuit et demi et une heure par l’arrivée de personnes incivilisees. Un ****** sans nom . Reçu à la réception sans rien dire, ni explication pour notre séjour . Accès à la piscine ?? On ne sait pas. Problème Avec la porte de notre chambre qui ne ferme pas , porte de douche cassée signalé rien fait malgré signalement. Niveau sonore c’est insupportable. Chambre mal isolé on entend tout de tout le monde dans les couloirs etc avec route passante. Pas de Clim une chaleur insoutenable. Endroit magnifique extérieurement mais cela s’arrête là. Les gens sont sans gènes une femme extraordinaire au petit déjeuner que les gens ne regardent même pas et ne prennent pas la peine de remercier.