Deborah
13 Φεβρουάριος 2024
Hotel is in a great location and the property is great! However, our premium room with jetted tub did not hold up to our expectations. Personal room jetted jacuzzi and ceiling were not working the entire 4 night stay. Multiple maintenance visits could not fix the issue. After first maintenance visit, we were told it was fixed, however it still did not work and notified front desk again. After 3 separate maintenance visits we were told that we needed to reach out to *******. We were asking for a price adjustment since we didn't receive the amenities that our premium room was booked for. Additionally, room was about 50 feet from a rooftop bar that blasted music every night until 12:30-1:00am. We slept with earplugs every night. Hotel and grounds are beautiful, but it does not match a 5 star rating.
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