We were very disappointed to receive a room that had a leak from the bathroom above the room we were assigned. we raised the issue with the hotel within 10 minutes of entering the room and realising the problem. We can't quite ascertain if they knew prior to our arrival but we suspect they did. They promised they would switch our room the following day at 3pm. When we arrived at the hotel at 3pm the following day to make the switch, we found they had allowed the occupants of the room we were switching into, a late check out. They did make the switch eventually and we are currently awaiting a refund of the first night, but we were disappointed in the overall experience. To add insult to injury, it looks like we left 2 fleeces int he room we moved from which were then not found. All in all it was a disappointing stay in an otherwise excellent trip.
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