HHassan
28 Ιανουάριος 2024
I was supposed to check in at 2 pm, but the hotel told me that my reservation was not in their system. I had to wait until 9 pm to check in, which was very upsetting. I had to drag my luggage around the city of Casablanca, which was very frustrating. My vacation was ruined by the hotel's incompetence. I was unable to sleep and I had to check out at 7:30 am out of anger. The room was not clean, the bathroom shower was extremely dirty and the toilet was not flushing. The staff was unhelpful and rude. I will never stay at this hotel again and I am still fighting for my refund.
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