Due to reports of bed bugs, we inspected the room before check-in and also asked guests already checked in at the lobby, who all confirmed that the room had been heavily sprayed with insecticide. Crucially, the room we were assigned (with 12 beds) was completely different from the photos shown in the booking (depicting 4-6 beds). Due to these reasons, we decided not to proceed with check-in. However, although the hotel canceled our reservation, they did not issue a refund (2 bookings approximately £130).
Μετάφραση