Palafito Azul Apart Hotel

Not what we expected, location is good, apartment accommodation has the minimum required for a short stay, lacks kitchen tools, it is impossible to contact reception or find someone afterhours, contact phone posted at the reception never answers. No flexibility for a late check out (1 hour) unless you pay extra. High cost for the value it provides.

If you have a reservation at this hotel, cancel it! If you have already paid, demand a refund! If you are considering this hotel as an option for your stay in Castro, look for another place to stay! I am a frequent traveler for professional and personal reasons. I spend three-quarters of my year away from home. And I can say that in this hotel I had the worst experience of my life as a guest! And all because, after arriving at midnight the day before, I was 10 minutes past the checkout time. Literally, the woman in charge of cleaning the hotel - and one of her sons, who must be a minor and I don't know if he can legally be working in this place - pushed me out of the hotel. I hope this message is read by the owners and managers of the hotel: that woman is NOT in a position to attend to anyone; She does NOT have the capacity OR the willingness to attend to people and work in a space of hospitality. These people CANNOT be working in this place.

Ужасный отель! Нас не заселили! Приехали в 18:00, трубки не берут, деньги сняли. Клиентоориентированности 0. Никто не открыл дверь, все закрыто, трубки заберут. Ужасная клиентоориентированность. Настоятельно не рекомендую этот отель

Desde un principio se comunicaron con nosotros, información muy clara. Muy cómodo, limpio, calentito y con estacionamiento. Muy buena experiencia. En la mañana nadaban los cisnes delante de nuestra terraza. Cumplió con nuestras expectativas.