Επισκέπτης Χρήστης
5 Μάιος 2024
We found the entrance way & communal areas of the hotel tired looking & uninviting. Our room was the biggest disappointment; stained carpet, curtains hanging off the rail, scruffy slippers, dirty balcony, a tiny shower inside what felt like a cupboard, broken kettle. The list goes on. We emailed the hotel asking for a room change & we were given a curt response saying there were no rooms available. They changed the slippers for some slightly less worn ones the next day & attempted to fix the curtain but it remained broken and the room & the responses continued to disappoint. We gave the hotel ample opportunities before writing a public review to respond and rectify the situation but our last email remains unanswered. They took full payment on booking, and it seems that that is where their interest ends. Such a shame because Porto is beautiful & the photographs of this hotel seem like it’s a lovely place to stay. Do not recommend.
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