Holiday Inn Express Jakarta Wahid Hasyim, an IHG Hotel

Great location! Near hotspots! This hotel is newly renovated. Clean and cold room!

IHG hotel but won’t credit my points to my IHG account. The insulation of the room is very bad. They put us in a family room with a connect door, the other room has couple with kid and was sooooo noisy!!! Wont stay again here!

Top notch hotel! It’s within walking distance to the airport. It offers a spa, small shop, and restaurant. The staff were really accommodating and helpful! It’s a great place to stay if you don’t want to spend hours in traffic to the airport. My only complaint is that they placed me on the ground floor near an exit door and in the peak of summer there were so many mosquitoes coming into my room. Would recommend they place a mosquito repellent in the rooms closest to the door.

I very seldom write review after staying at a hotel, even though I have travelled over 50 countries. But I must give my feedback of this hotel in Jakarta. 1. Extremely poor service from front desk. When I made the booking, I put a note that I travel alone and wanted a queen sized bed. It turned out they allocated two single beds on first night. Okay for first night, because I arrived at 8pm. For next two days, I requested change to a queen sized room even at 8am after breakfast, they easily told me, hotel fully booked, no availability. Later I found out when chatting with house keeper when I checked out, very floor has equal number of twin bed and one queen sized bed. Finding another room is not a big issue. The easiest reply from front desk is "sorry no available" because more work for them to do it. 3. The slippers in the room is reused. No new slippers available. 4. I respect every religion practice. It is ok for me as early person to wake up at 5am. One side of the hotel is facing the prayer hall which starts the prayer at 5am with loud speaker. Hotel can give ear plugs (soft cotton), but you need better equipped if you want to sleep till like 7am. So take into consideration when make booking.

For the price category: wonderful! I spent three nights in this reasonably priced hotel. The room was very spacious and clean. The selection at the breakfast buffet was also more than good for this price range. There are several malls and a food street close to the hotel. The staff at the reception could be a bit more attentive and friendly: unfortunately I was sick one day and asked for a doctor at the reception. The staff didn't seem very interested and only gave me an address after repeated requests. You wish for help with such a matter when you are in a foreign country! But this was certainly not an everyday situation for a traveler. All in all, I liked it very much and would book there again!

great customer service throughout my 3 days 2 nights stay here. all staffs are very warm and friendly. room and toilet was clean and comfortable. breakfast spread was yummy! my family & i had a pleasant stay :-)