Best Western West Hills Inn

Check in was very fast and the man was friendly and quick. We had no conditioner in our shower, asked for it, but never received any over the 3 days we were there. The room had kids food snacks next to edges of bed and at corners of night stand and tv stand with lots of dust, so you could tell it had not been vacuumed recently. The pool and hot tub were on the dirty side. You couldn't see through the water in either one. Waffle dough machine was broke, so couldn't make waffles one of the days, but dough was left out to use the second day. Overall, not the best but not the worst stay we have have at a hotel recently.

I got to the hotel at 5am, and wanted to sleep for a few hours. At 7am, my fire alarm in my room started beeping a terrible beep every 5 minutes or so. I got up, showered, and drove 7 hours on 2 hours of sleep. Worst stay I have had in a long time.

The room had lights on and looked like the bed had been sat on or made sloppily The room key didn’t work on the outside door so had to go around thru office to get in. Employee was very nice and accompanied me to see that room was semi- ok Not the best - but we like the hot tub and for once it was working

I will most likely stay again but did notice the computer chair arms were extremely worn, the toilet is super short like for a child, and the air setting doesn't allow for a warmer setting, just cold air.

We booked a 3 bed room and paid a little extra for it. Upon entering the room, it was not cleaned. We were given a different room but no offer for price difference was given since we booked through ******* so that was frustrating. Pool was decent which the kids loved. Didnt sleep veey well as something kept making some clicking/tapping sounds in the night stand area that kept me awake. Heater made similar noises through the night.

Area outside is very nice and our room was spacious. I liked the breakfast options. But there was no hot water from the coffee machine, my husband tried to make an oatmeal, only room temp water came out. When we entered our room, fire alarm was beeping. We went to the front desk. The lady just handed us batteries.. We booked a room called Suite, 1 King Bed, Non Smoking, Jetted Tub. Expecting to get into bubbly tub after 2 days road trip. But it didn't work. Called front desk. The lady said to try pressing button, but it may work or it may not work, and that they possibly didn't know it wasn't working until now... And didn't apologize for the inconvenience nor suggested to try swapping to a room with working tub. Also I decided to wipe it with wet wipes before using it (before I realized it didn't work) and they turned out brownish after one side of the tub... Towels were crystal white though and everything else seemed clean. Not super happy how I spent 120$ but I've seen much worse

Room above us was so incredibly noisy from the creaky floor and bed frame. Couldn’t sleep.

we have stayed here several times in the past,this time was the worst,i will not stay here again for the $ spent

Everyone was very friendly, the accessible accommodations were very nice. There is a Country Kitchen restaurant next to the property.