Longemont Taihu Lake Town Hotel

i am so surprised staying hotel i have been to Huzhou several times , as my experiences it is best. Speaking chinese is problem, so 管家小娜 is added my wechat. When i send wechat, 管家小娜 take care of special services. Before arrive hotel, 管家小娜 cantact to me i can enroll my car as well. i am satisfied 😆

Specially booked this to watch the new year eve fireworks at taihu ancient town. Hotel is located opposite the ancient town but there is not much else in the area. Room is big and clean. Breakfast has a good variety.

We are a family of 3 who stayed here for 2 nights. The hotel has a penguin enclosure at its lobby and is a favourite for kids. There are also kids' train rides and car rides at the lobby. Our room had a good view of the old town and fireworks at night. But aside from these, the hotel does not match up to its title of a 5-star hotel. - There was no warm welcome or good service during our stay. - The curtains are not black-out curtains, so you will get woken up by the brightness outside at 5am. - The lifts and carpets at the corridor are often dirty and not cleaned well. Not just litter, but large chunks of dust. - Cleaning of our room the next day made it even more dirty. The cleaner just brings the dust of one room into another room. Highly suggest for the hotel to change the type of mop/ broom used. - The restaurant where we had breakfast does not provide fork and knife and said they do not have these cutlery when we requested for it. They only have chopsticks and porcelain spoons. This shows that they are not ready for international tourists.

Hotel manager was extremely helpful, she spoke English and tried her best to help us at foreigners. It was a great experience. Linen could have been changed daily, but other than that, it was great!

去之前網上看到了一些差評，本來還有些擔心，但到達後並沒有遇到擔心的事情，入住前和入住期間管家小娜隨時分享遊玩和演出時間，各個遊玩訊息等，非常貼心，非常感謝小娜的服務～房間乾淨整潔，空間也很大，早餐非常豐盛。房間陽台看煙花超美！本來以為下雨會取消，好擔心來着，還是照常放了！酒店大堂進門就是企鵝館，非常可愛，看得出照顧的很好～

訂的是古鎮景觀房，非常不錯！大大的煙花很好看。早飯味道一般，但是很豐富了也可以了。大堂有企鵝可以看很可愛。停車也方便。 唯一一個非常大的缺點就是，房間隔音太差了，隔壁房間很普通的日常對話也能聽的一清二楚，就跟在自己房間一樣的。 哦對了，管家服務很到位～