Hampton Inn Charleston-Downtown (Civic Center)

could use a bit more detail cleaning....great hospitality....

We stayed for three days over Christmas . Our room was not cleaned once during our stay. I understand finding and keeping staff is difficult for everyone. The service industry has changed drastically in the last few years and not for the better. We will choose another place to stay for our next visit.

So easy. Ordered takeout delivered straight to hotel. Continental breakfast was lovely and the staff was super friendly.

Rebekah working the check in desk was quick and informative. Perfect combo after a 6 hour drive. 😊 Breakfast (free) had a good selection and make your own waffles.

Good hotel for the price. Property was clean and staff was friendly enough. Decent hot breakfast. Location very convenient for attending an event at the Charleston Coliseum.

Great rooms and staff. However, I have never seen worse luggage carts in any hotel or condo I’ve stayed in worldwide. Plan to roll or carry your bags.

The room we stayed in our first night had a broken heater and the window blind could not be raised. The refrigerator was completely iced over in the back. I'm not sure if the thermostat was working or not. We asked to change rooms for our second night. The staff was kind and gave us a room which was nicer. The bed was good, and that's an important thing!

The staff was pleasant and offered assistance when needed, Tara checked us in on a busy day and she was so nice. The hotel was in walking distance to The Coliseum. The free breakfast had plenty of hot and cold items. I enjoyed my stay in Charleston.

Don't stay here, the people that work here, up to the "manager" are all crooks. Up to this point, they were clearly avoiding my correspondences. I really think that the front desk was trying to hide it. We were charged an $80 pet fee for staying there for one night, we didn't know until we were at the front desk and checked in. We couldn't back out because the reservation through ******* was non-refundable. The room was dirty and our bathroom tub was not draining. I couldn't address this upon check-out because we were in a rush to leave that morning so I followed up through phone calls and emails. Three weeks had gone by and still no response. I finally got a hold of the "manager" this morning and she was literally yelling at me and hung up on me mid sentence because I kept finding flaws in what she was telling me about pet fees through ******* and about how her hotel room's bathtubs were not draining, very disgusting and unsanitary. I can write a whole essay about this in details but I won't. Bottom line, DO not stay here. Staff and management are horrible. They treat you like you're trash that needs to be thrown away. PLUS their rooms are OLD, DIRTY, and bathtubs DO not drain.