Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.

Room was not ready for check-in. Used bed linens, with lots of hair on it. Stained sheets. No bath or hand towels. No hand soap or shampoo. Cockroaches in room.

Staff was as helpful as could be, floor was dirty, no shower curtain, had to request one, smelled like **** everywhere

This was an overnight stay before catching a flight. The amenities served the purpose of this perfectly. Deasmond on check in, provided excellent service and was very welcoming. The room was clean and very comfortable.

Had problems with extra nights on my card. My associate also had extra charges . Pay with cash. Don't use personal account or credit cards. Pay attention bro your bill before and after you leave. Overall the property was ok for a short stay.

Arriving I noticed two random people just hanging out front of the building. Couple of the rooms from the parking view were missing screens for the windows or they were hanging off broken. The man at the desk did not greet me as I stood there waiting to check in. After about 2 min, he stated that someone else will be right with me in a few. Then he went to the back and said ok I’ll take you as if I was an inconvenience. Was not pleasant. No customer service skills at all. Just gave the key cards and sent me on my way. The hotel smells. No comforter for the bed. The room was equipped with one bar of soap, 2 towels to dry off with, and 2 bath towels. Picture didn’t really match up well with the room that was online. The parking lot had trash in it around back and random people in the parking lot just hanging out. One of the cleaning staff seemed to be wearing a bonnet while working. There’s foot traffic all through the night. I woke up around 2 am and didn’t sleep until 630 am because of people coming and going from the staircase and walking the halls. Or people above stomping and running in their room. It seems that people are actually living there. I don’t think anyone mans the desk until 11am. There’s a button to press for service. Don’t think that worked. I would not bring my children here, nor will I return. 0/10 do not recommend.

It was the worst stay ever i need someone to call me because they locked my wife out and wouldnt give her a key also they kept coming in my room while i was gone

Most of the TV channels didn't work. It kept saying no signal

It was okay stay…I didn’t like the smell in whole building.

I pulled up and there were so many ppl standing out side drinking. I walked in and no one was around to help for a solid 15 mins. I walked in the room and I was very very very disappointed