While the staff were great, we were incredibly disappointed in our stay. We stayed two nights and woke up the first night extremely hot. We called the front desk and were informed that the entire hotel was without power. We had to go to a restaurant to charge our phone, we couldn’t shower or fix our hair. We decided to stay as we were in town for a bowl game. Thankfully, when we returned to the hotel after the game the power was on. When we checked out the following morning, we asked about compensation. We were told that since we “chose to stay” the best they could do is comp our parking for one night. First, we were never informed that we had the option to leave. Second, since we were in town for a bowl game, we had activities planned throughout the day, so we would not have had an opportunity to move hotels and there likely would not have been another hotel in the area. Third, the entire hotel (19 floors) was restricted to using the service elevator causing delay. Overall, extremely disappointing.
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