This is our first stay at a Home2 property and it has what you would expect for a hotel of this style. I booked our reservation through ******* and when we arrived we were told that the hotel was oversold and they did not have a room available to accommodate my family of five. I’ve never had this happen before but upon further research it sounds like something ******* does often.
The front desk clerk (Monica) was fantastic and did everything in her power to find us another room - which she did! Unfortunately I think it meant that another guest lost their room for the night.
Our room was spacious and had basic amenities. The full kitchen was a big plus, though the washroom is very small. I did find the room hadn’t been cleaned very well and things like the remote, light switches, and door handles were visibly dirty (or sticky, ew).
There was also a TON of noise overnight from other guests running through the halls and slamming doors for hours on end. After calling the front desk they were very apologetic and assured me they would send someone up (which is sounds like they did). Unfortunately this hotel being conveniently located near the highway means there’s a lot of road noise as well, especially if your room is facing that side.
Overall we likely won’t stay here again unless we have no other option. Our usual stop in the area is the Drury across the highway and it is overall better.
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