Premier Inn Cheltenham Town Centre

Great location. We stayed in a Premier Plus room which was very nice. The staff were welcoming and friendly, breakfast was good value. Only slight issues. The duvet was too hot so we kept kicking it off, then getting cold. No on site parking, it cost £10/day.

Absolutely loved our new year's stay Only one niggle and all the guest says the same. One toaster for the whole breakfast room really not good when very busy times But the breakfast was always so freshly cooked by friendly chef Absolutely 💯 Thank you Pete and kay Dave and Vera York

Baking hot room. Thermostat tweaking made no difference and as you can’t open the window we boiled. Couldn’t sleep properly. Got out asap so I could breathe. It’s a shame because otherwise everything was fine and it’s a good location. I’ll bring a mini fan if I ever stay again.

The staff are amazing. Started with a warm welcome at check in, nothing was too much trouble for them. They all went out of their way to make me feel comfortable and provided exceptional service. Premier Inn they need a reward! Hotel itself is as uoud expect of a premier inn. Iffy wifi though. Great location for town centre.

I’ve stayed with Premier Inn many times over the years without issue, but my recent stay in Cheltenham was by far the worst experience I’ve had. Firstly, the room was unbearably hot with no way to open a window for fresh air, which I find extremely unhygienic. Despite calling reception and being told they would switch the air conditioning to a cool setting, it made no difference. To make matters worse, the air conditioning vent was filled with dust, meaning any air circulating the room was contaminated. The lack of fresh air and the dusty environment made the room feel stifling and unclean. Secondly, the noise levels were unbearable. Every footstep from the room above sounded as though the ceiling might give way. As someone with autism and sensory issues, this was deeply distressing and prevented me from relaxing. The noise continued into the early hours and resumed again at 6 am, along with disturbances from the corridor. Between the heat and the noise, I managed only a couple of hours of sleep, and the sad thing is, is that the mattress was very comfortable. I wish I could have enjoyed sleeping on it I contacted the reception again in the morning to tell them of the awful experience I saw online Premier Inn advertising a “Good Night Sleep Guarantee,” which you can only claim on if you speak to the team at reception. Unfortunately, the staff member I spoke to said there was nothing they could do and only offered me a free breakfast, which I declined. I found this response confusing and disappointing, as it contradicts the guarantee process outlined online. Overall, this stay was extremely uncomfortable and not up to the standard I’ve come to expect from Premier Inn. I would strongly urge management to address these issues, particularly the air quality and noise insulation. Based on this experience, I cannot recommend staying at this location.

Thank you so much to the team at the Cheltenham Premier Inn for accommodating us at such short notice. After an absolute disaster with our original accommodation we were able to book this with a same day reservation during the Cheltenham horse racing weekend Justyna is a real credit to the team, she was so helpful and kind to us both even assisting with taking our bags to the room as we were early Thank you so much to everyone for being so helpful and accommodating, we will definitely be back!