Fairfield Inn & Suites Chesapeake Suffolk

Standard chan hotel

Nice clean quiet place to stay, a little disappointed the pool was closed but website stated it was open .

This property was okay. I think they could have done a better job with lighting in the lobby. A little too dark for me. The staff and pleasant and friendly. The room was clean but our TV did not work on the first night and I called and it was fixed. Close to dining and overall I would stay again

I've stayed at this property several times a year for years now - but this is my first visit since COVID started - so it's been at least 4 years since my last stay. The decline in quality was noticeable. The cooked items on the breakfast buffet were not nearly as nice as I remember (those uniformly round yellow disks that you are calling 'scrambled eggs' - please don't serve those - they are awful). Paper plates and plastic forks/knives/spoons. No soap or shampoo in the shower. Housekeeping isn't what it used to be - one day they visited and all they did was empty the trash. One of the two TV remotes in the room didn't work, thermostat on wall showed 'REPLACE BATTERIES' that maintenance apparently ignores. Coffee maker in the room made brown water that tasted nothing like coffee. On my last night there was a loud party in the room across the hall that disturbed my peace and quiet. The computer in the lobby that I usually use to print my boarding pass was broken and the front desk couldn't do anything about it. Couch cushions in the breakfast area have noticeable wear and should be replaced. Frayed carpet in the hallways. Piles of towels under communal ice maker to sop up water leaks. There were black stains on the walls around the air vents in my room.

Overall, the staff was very nice & friendly, & the hotel was very clean, comfortable & relaxing. I always enjoy staying at this hotel! 😊

I was told that our reservation was canceled by the staff, also we get to uir room and the bed skirts were heavily stained as well as the pillow cases. We made a nother attempt to find another hotel and no luck. When we were leaving that next day I understood why our room was not properly cleaned. The house keeper was sitting listening to his music. So, we were not happy at all and there was no reason to complain to the staff because they were all from different properties and were very confused. And it showed with the poor service we received.

My stay was great…other than a odor in the room when we first arrived, the stay was great

We reserved a 4 night stay and it was conveniently located for our needs. The staff was friendly and courteous to not bother us when our sign was on the doorknob, which was the whole time. We asked for towels as needed. The 3rd floor reeked of pot, I didn’t say anything since I didn’t think they could do anything about it. The coffee was good in the morning but the eggs and sausage were AWFUL! The eggs come in a bag frozen. (We and another couple) asked because of the strange texture, taste and the visible difference. I highly doubt the owners of this hotel would eat them so why try to feed them to the people who stay there. The elevator broke 1/2 way through our 4 day stay and it definitely made it inconvenient since we were on the 3rd floor. We asked for help at checkout time to carry our stuff down to the lobby. They had no problem with our request. I’d like to say I felt safe but never found out why the police were there the first night walking through the halls and all around the premises of the building.

The first rooms smelled like pure smoke! Dirty dingy furniture. Moved us to another room on a upper level and the bed was decent the floor was filthy and the couch should not be touched… it was horrible. The bathroom was not cleaned properly and i was throughly disappointed in this experience.