Kite Hostel

Worst ever! I've been to almost all counties of Taiwan. Never had such problem. They messaged for the payment even though Agoda said to pay upon arrival. They said it's holiday so they are fully booked. It took me long to check my emails as I'm preparing for this long trip. And I booked everything through Agoda to make it smoothly. They messaged 3/17 Then they gave 3/19 as deadline. I was trying to pay it through Agoda as I cant read much Chinese and dont have Tw bank. I successfully asked someone to help me pay by 3/27. I sent the receipt to them, and asked them couple of times to confirm it. No reply. I wasted too much time contacting them then a friend was able to help find their number. But no reply. The same day, April 1. Before leaving Tainan, I asked a staff from a coffee shop to help me call them. The number they put is wrong. Or maybe staff's number. Then the person gave a new one. So the girl helped me call again. They said it's confirmed and just waiting for my arrival. (I can stay a night more in Tainan so if it didnt go well, it's ok.) They even asked for the transaction code. Upon arrival at 9+pm, did my best to make it fast, they said they can,only provide different type. I said how different. They said just look first cos it's hard to explain. Upon seeing... elevated floor, with 4 thin mattresses, no curtains or any divider, like 10 inch gap only. Then they were asking me if I like to get it or not. They will give back 100 ntd as compensation. There's 3 other guys there. What I booked is a cheap bunk bed. Not like this. I had no choice cos it's holiday and no place to stay. So I just said OK (with a poker face on) just to have a place to put my stuff first. I walked for around 15mins from the station. After that I went to the police station using uBike cos I'm so tired already. To infrom them about the scam of this business. They escorted me to go there and they were also surprised with the situation. Then they helped me go to the police station to fix things and look for a place. They called them and said I will give back the key and they refund my money. So happy to leace that hell place. Re the place, Like what other says, it's really hard to pass through as they have flower and joss papers everywhere. It's quite near the night market though. They are not that friendly too. I ended up staying in a cheap room nearby the train station. They are not in Agoda. Slightly higher price but own room. Kudos to the Chiayi Police Bureau and Chiayi Changrong Police Station.

糟透了，我們在agoda上訂房確認成功，到了現場卻是無房間，後來聽說他們這間常常出錯，然而店家告知我們是agoda的問題，清明連續假期，我打了整晚的電話，好不容易才找到住的........ 請大家一定要多方留意評價，因為agoda在我們致電時說會幫我們取消，所有我們也無從評價, 無法從agoda頁面直接評價.....總之我不知道從哪裡留言揭發他們的惡行...... 今天突然發現這裡可以留言，希望不要再有人受害....

風箏旅人旅舍工作人員的處理態度很差、愛理不理的。 過去住宿的旅客要有心裡準備房型跟你訂的很不一樣，環境跟網路上看的圖片都不一樣。 你們訂到房間快到時一定要先做確認，不然到時有可能隨意被退訂，以免影響了你們的旅遊行程跟心情。 如遇到需要退費的時候，你們要積極的要款，不然有得等了，會一直拖一直拖，拖到你氣到不行。 打電話去詢問退款事宜，她們會讓你還沒有機會問話就直接將電話掛掉，讓人非常的傻眼又無言，真的還沒遇過這麼差勁又擺爛的民宿。

一、店家的態度很惡劣，變相加價，有欺騙的嫌疑 ! 二、這是我住過環境最髒亂的旅店，一樓像倉庫，堆了滿地的雜物，讓客人舉步維艱。廁所非常髒，應該是從來沒有洗過，馬桶、牆壁、地板、天花板都很髒，有很多陳年汙垢，讓人很噁心 ! 浴室的排水不佳，洗過的水會到處流。走廊、房間、樓梯的地板也不乾淨，應該是沒有請人拖地。這樣子也敢出來做生意 ? 請問到底有沒有商業道德啊 ? 三、床鋪、床單非常簡陋，粗製濫造，睡起來很不舒服 ! 四、房間的通風、採光都不良，晚上睡覺空氣不好。 五、請問這是合格的旅店嗎 ? 以它的品質，這種收費叫做貴，不是便宜，就算免錢我也不要再去的。

在明定的營業時間內以加班費為由加收旅客費用已經不合理，不給退訂老闆娘還用手機偷拍旅客，行徑詭異。旅客用肖像權據理力爭要求刪除，還被回嗆偷拍是她的自由，經抗議多次才刪除，非常惡劣。