The St. Regis Chicago

物色了幾家，最終選了這裏，設施、服務都很滿意。

Stayed as a family of 4 with young children over the summer. We have Marriott status and used points for our 4 night stay. Service and hospitality was not 5 star. Never saw or heard from our butler. We even got an OOO email from them. Called butler service for a steamer and it didn’t arrive all day, had to call them again for it to be delivered the next morning. The room service staff was very friendly. The valets were amazing. Gabriel specifically was so so kind and acknowledged our children every time. The concierge never looked up from his desk and never greeted us when we walked past. St Regis boasts its family experiences and special things they do for kids. None of that happened for us. Overall a very nice room & hotel. The beds and bedding were very comfortable. Room service food was nothing spectacular. The hospitality was not 5 star.

It started with arrival at the hotel which is a beautiful architectural marvel. Then upon leaving our taxi the valet staff greeted us warmly and opened doors like clockwork. Very friendly, helpful and professional front desk and concierge staff throughout the visit. House Range Rover drove me to my conference every day. Restaurants and other amenities on site were beautiful.

I was greeted by the car valet with courtesy and enthusiasm. Checked in by a young woman from Ukraine, who was very welcoming and cheerful. It eased some of the tensions from the Kennedy drive during rush-hour. Then my wife and I were taking upstairs and given a very thorough tour by a courteous young man, Mr. Fnu (?). And the next morning when I checked out, he remembered my name! Our room was very nice as was the entire hotel that we saw. Had a good dinner at the Italian restaurant and a good breakfast at the Japanese restaurant. The gym and the swimming pool were both impressive although unfortunately I didn’t use either one. I read some negative reviews here about this hotel but my experience was very pleasing. I hope to return soon.

My husband and I recently spent three nights at this lovely hotel during a business trip to Chicago. The location is fantastic—conveniently close to many interesting sites and shops. The staff were exceptionally helpful and friendly throughout our stay. Our room was spacious and featured a generously sized bathroom with a nice tub. We also had the pleasure of dining at some excellent nearby restaurants. I highly recommend this hotel and would definitely stay here again.

I posted this review on another site just after our stay. I was contacted via email about one of the issues, and offered points as an apology for some of what I reported. Thing is, three weeks later, those points haven't appeared, and my follow-up email was ignored. So, might as well make sure the review gets more visibility. I definitely did not expect to give this property four stars, and it’s really 3.5… Marriott lifetime gold, lifetime status on AA and UA, I’ve stayed a lot of top hotels. As a hotel, check the boxes. Very comfortable bed, room darkening shades very dark, silent - even with nascar getting started down the street that morning. But there’s so many of the small details wrong! For the hype and the rate, expected far better. - cannot turn on a light in the bathroom without turning on a light in the main room - could not turn off night light (eventually told to unplug it) - “reading light” is far from the small discreet light expected, unusable as it is up in the ceiling and bright - one chair, no way for a couple to sit at the table to eat.. and the chair looks like a desk chair - full length mirror can only stand 18 inches away - huge bathroom but no privacy for its use .. sliding door really? No exhaust fan. Cubicle approach is weird - shower is pretty, let it be more visible … but also, I can’t read the labels on the shampoo and conditioner without my glasses. The brand name is nice and prominent - amenity kit was open and partially used - “mini fridge” no space for your own anything just an honor bar - called butler for ice at 10:10 pm. By 11:15 i gave up. Never arrived. There’s no ice machine I could find on our floor but when it’s a St Regis should I have even had to go look? Really experienced no service. Stuff left outside room next door at night was still there in the morning, and I mean like 9:30 am - I’ve heard Tre Dita is a very pretty restaurant. We didn’t eat there, but wanted to check it out before leaving. Cannot even access the floor of the hotel outside hours. Chicago is home so I can’t say I’ve checked out all the hotels, but there are several top-end properties we've used for similar weekends in the city and been a lot happier.