Stonehenge Hostel - YHA Affliated

I/we stay in many hostels. I know hostels offer value-only accommodation, our expectations are modest. This hostel has a poor state of upkeep and exceptionally poor customer service. Yesterday (and for sure I could have expressed myself more constructively) I went to the staffer (Will) on reception and explained that I would be leaving a bad review: Because our en-suite shower was tepid, the bathroom mirror light and shaving point did not work, broken toilet seat, no where aside from beds to unpack our vanity bags, no bin and all of the installed reading lights neither wired nor working. The uninterested staffer shrugged their shoulders, said “I don’t care” and advised that I could use a communal shower. After taking a moment, I countered that as the member of staff he should care, we’d booked en-suite expecting the en-suite to be as advertised, and that he could be offering solutions to the raised problems - for example calling a plumber for the tepid shower, calling an electrician for the faulty shaving-mirror/vanity-light, offering a bin, repairing broken toilet seat etc. The staffer’s response was a further shrug and his unhelpful comment of “I don’t like the hostel anyway”. The following morning all of the sockets were faulty in the kitchen meaning no kettle, microwave or toaster availability for breakfast. No staffer, a notice advised to phone a mobile if any problems: I did, explaining the problems. All I was advised is that neither a staffer nor manager would be onsite for at least 20 minutes. I and another guest tried to find circuit boards to check ‘breaker switches’: The other guest found the kitchen one, reset the switch and the kitchen sockets power was restored. Bedding was clean, unpleasant eating area. I doubt I’ll be rebooking this hostel, which is a shame because its setting and location are nice: My advice would be to spend a bit more money and avoid the disappointment of staying in the hostel.

I've just stayed at the hostel. 1st of all, this is a YHA affiliated hostel which I wasn't aware of when I booked and the YHA website doesn't really make this clear. The hostel is clean enough but is very old and tired inside. The TV in the lounge doesn't work correctly and I was told by the manager, who didn't know how to work it either btw, that the TV is old and due to be charged. She didn't know when tho !! My main gripe is that they didn't really know when guests, myself and others, were booked in for even though I booked through the YHA website. Also I was booked in for 2 consecutive nights only to find that when I went to the dormitory that I used on night 1, that I had been moved. Nobody had made me aware at all. So the place is just a bit of a shambles but it's well placed for Salisbury and the surrounding area. It's not a patch on the other YHA hostels I've stayed in tho so beware and don't expect too much

Beds was OK and comfy was just surprised at the price was 100 pound for 3 of us I always thought hostels were cheaper tge nxt either stayed at another hotel for 70 for all 3 of us with breakfast don't think be using hostels again worked out over 30 odd pound each

nice rooms, staff were great as able to change a room as my girlfriend was having problems with her legs hurting. Shower and toilets clean. Plenty of plug sockets in our room. Happy with our stay.Thanks

Really great place to stay with a car. Marleen said her best English breakfast ever, lovely thick tasty solid farmers bacon and proper sausages whilst we had delicious Eggs Royale and Eggs bendict cooked by the talented Tracey the English ex Hong Konger. The coffee was gorgeous with locally themed latte art - ask for it. Slept well in an ensuite enjoyed the lounge and also peaked into the large conservatory. Next to a lovely animal farm and for the Dads some fine Decanter award winning English ‘Champagne’ from the area called Bluestone. Only missed out on being able to get onto that balcony and enjoying glasses of bubbles whilst sunning ourselves and soaking up the vineyard view and trampolines. I think it was off limits.

I stayed here with my friend the night before the summer solstice and I have to say I really enjoyed myself. We booked two beds in a six bed room and much to our delight, we were the only people in the room that night. The room was spacious and had a handy ensuite. We used the kitchen to make a big salad and found that the kitchen had everything we needed. We ate our dinner in the large conservatory! The next morning we explored the big garden and were delighted to find that the hostel garden turned into a rare breeds farm! We saw guinea pigs, pygmy goats, sheep, peacocks and plenty of other farmyard animals. We also stopped for lunch in the cafe/farmshop and had an amazing full english breakfast. I had the vegetarian one and it came with all the trimmings AND a cup of coffee for only £10. I would definitely stay here again if I was in the area and I couldn't help but think as I was exploring the rare breeds farm how perfect it would be for kids.