Fairy Mountain Huapont Hotel

The room size is big enough for a family of four and equipped with all basic amenities needed. The views from the hotel are amazing. Would love to pay a visit again.

We had a very nice weekend in this hotel. I would like to praise 小代 co-worker. She met us at the check in and supported all our holiday. Since we are foreigners, she offer for us a bit more individual experience, shared her Wechat and kept a very good contact with us keeping us informed about everything what we might need. That was very good and I very happy with such service, well done!

Comfy and spacious rooms, love the food at the restaurant nearby, nice little farm with alpacas. Only thing that bothered us that police came to check on us because we’re foreigners and asked the same information that we already provided for the hotel

Firstly, if you are a foreigner entering and checking in at the hotel, then please ensure you can speak chinese or have a chinese friend to go with you. The process entering the park itself at the foot of the mountain is extremely frustrating and then upon checking, even more of a challenge as the staff spend ages looking at every single page of your passport and taking 3000 photos of it. The resort is perfectly situated which was the highlight of our stay as well as the BBQ restaurant on premises that make the absolute best beef soup. The animals around the area are gorgeous, however their horses had no water all day long and were tied up in the open sun. The horses were not taken care of and looked quite sad.

服務不錯，前台小周入住前一天聯繫，告知當地天氣及注意事項，提前準備了小朋友的拖鞋，酒店內出行擺渡車相應速度快。設施稍稍有點舊，房間佈局床上用品還可以，總體感覺可以接受。陽台景觀第一眼映入眼簾，被驚艷到了。早餐品種豐富，味道不錯。酒店的紅楓石林也很漂亮

五一之後錯峯出行，幫我們升級了房間，帶小陽台，開門就是森林，出樓就是小草坪，再往遠看就是大草原，環境確實很棒；服務也不錯，早上有擺渡車從房間擺渡到餐廳，小陳服務很貼心，會幫忙預約門票，還會提醒方便的路線，到酒店以後的需求也是有求必應，很開心的一次出行，原計劃是要帶小朋友來的，生病了小朋友沒來了，但這個地方確實很適合小朋友來撒歡啊，期待下次再來

強烈推薦的一家酒店，在園區內，有自己的草原，住的房間就可以看到外面的景色，服務很熱情！早餐豐盛！在仙女山最好的自助早餐！全台的小魏小代非常貼行，入住前幫我們提前打開地暖！幫我們辦好一切入園的手續，不需要久等！開心玩就好了！推薦推薦

優點：工作人員服務態度不錯，房間也乾淨，周邊環境漂亮，在仙女山頂，其實旁邊就是大草原，衹住了一晚沒來得及在附近仔細轉轉。 缺點：房間設施缺失有點舊，空調關閉了一直會響，好在換了房間。自帶的中餐廳服務明顯沒跟上，菜品照片都沒有，讓顧客盲點嗎？業務不熟練是肉眼可見的，可以理解酒店的餐廳可以貴一點，但是服務跟不上，客人衹會越來越少，惡性循環。 包括酒店附近的酒吧，服務感覺都是跟不上的，不熟悉業務，我也不敢去試。電視機衹能用帶的機頂盒，不能插自己的硬盤，也不能投屏，其實也沒關係，客服電話過來表達歉意，説退房時贈送特產，本來是加分項，但退房時完全沒人提，可能是沒有交接好，當然也並不指望什麼貴重禮品，衹是顧客感受不佳。 總結：整體還行，乾淨衞生，服務態度好，但離五星服務還有距離，餐廳管理水平真的要提高，如果提供物有所值的服務，誰也不願意跑出去吃飯。

房間比圖片上看着稍微舊些，設施還不錯，有暖氣片，就是從前台到房間有一段青石板路不太好拉行李，而且房間是沒電梯的！走着沒問題，但是搬行李就很坑爹了，不過中間有個小林子很漂亮，特別喜歡，可惜沒碰到好天氣，不然更好看，酒店接駁車很方便，服務也很好！