I stayed at this hotel for 6 nights and one worker who checked us in was very hardworking and understanding but the others following were not nearly as good. In the 6 nights of my stay, I only had a housekeeper come and grab trash twice, I had to constantly ask for toilet paper or towels & face cloths. On January 1st (my birthday) I had enough and went to the front desk to ask the front desk employee to please have someone clean mine and my boyfriends room and after being gone for hours, we came back to the room exactly how we left it (no toilet paper, trash still there, and no towels). I was mortified. My boyfriend and I then went to the front desk (again) and I found the same guy who I had originally asked to get someone to clean our room. His excuse was it’s his first day but how difficult is it to just get a housekeeper to clean a guests room? We paid over $600 for our stay of 6 nights and I am still incredibly appalled that this is how we were treated. Another employee came up as we were talking to his co-worker and told me they will get someone to clean our room in the morning at 9:30am, yet no one came and we had to get a housekeeper ourselves to clean our room. Not to mention I called the front desk requesting a face rag to wash my body with and the front desk receptionist told me she will send someone, yet no one came for nearly two hours. I had already showered and done my make up within these almost 2 hours. All in all, our stay was horrible and by far the worst.
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