New Century Resort Qiandao Lake Hangzhou

Hotel is located next to the lake with excellent views. Rooms are very big and clean. Staff are very friendly and supportive. Being a foreigner, language was a problem, however they supported us well, helped us in arranging for vegetarian dishes for dinner which wasn’t in the menu. So many facilities to enjoy and spend good time with family like small animal zoo, indoor and outdoor play areas, swimming pool etc., Food is so tasty and cost js very reasonable.

Very local. The staff at the buffet was very friendly, however there aren’t many options for foreigners for breakfast and dinner, but that’s the case in the whole town. NOT for a couple with no children, unless it’s off holiday season, then it’s perfect for a 2-3 days getaway. Holiday season it’s too noisy.

This is a great family hotel and is very well situated to the town center. We booked a family suit with three beds and the room was perfect. The whole hotel was clean, maybe becoming a bit dated, but not at all bad. The pool was really nice for the children although I remain puzzled at to why there are not so many places to sit eg Sun loungers or chairs….. there are only six loungers? Also there are some lovely positioned umbrella tables around the gardens, but with no chairs? The food is average and after trying we opted to eat out in the local town and some international hotels. All being said this is a fair priced hotel in a good location with a great pool and I would recommend it. What really makes this hotel is the staff will go out of their way to help you. I big shout out to 张静怡, who kindly greeted us upon arrival and kept in touch with us during our stay to ensure things were ok, 张静怡 even gave us a small food gift on departure….. she truly understands customer satisfaction. Well done

Great place for families, buffet dinner was also good, many tasty options. The shuttle to the railway is convenient,although the Concierge booked the wrong shuttle time,she drove us to the railway station so we won't miss our train. Indoor Playland was big compared to other hotels. Many activities such as paddle boat,kayak and jetski. This place will be good during Summer because of the outdoor pools

Very nice scenery

Good hotel

Good for families, but the service should be improved

服務：雖設備有些許老舊，但非常到位，尤其是每間房配的私人管家，奶茶-7544服務效率很高，有求必應。還有要提一句客房的部的樑阿姨，人也很隨和。每個人都會給人回家的體驗。 另，客房的風景也是一流的。 物超所值

房間衞生整潔，很有創意，床鋪上鋪着玫瑰花瓣，還有用毛巾做成的可愛的小動物形狀，桌上擺着迎賓水果，一進房間非常的温馨，入住兩天，森森運動場，孩子特別喜歡，贈送了萌寵樂園，小朋友最喜歡餵羊駝，羊駝温順的很。自助早餐也非常的豐盛，工作人員都很熱情，我加了酒店的工作人員格格的工作微信，有什麼事情可以直接微信諮詢，很方便，經常會主動問我有什麼需要，很温馨。娃還有皮划艇，¥150兩人1小時，玩超時了一會兒也沒關係，退房後，還貼心的贈送了小禮品，裏面有水和麪包餅乾，回程開車，路上正好用上，這次來開元度假村也是朋友推薦來的，是很不錯的入住體驗。