Cailah
19 Ιούνιος 2023
Our experience was troublesome. When we first arrived in our room it was bedtime for the kids. We booked a room with 2 queens and 1 pull out couch. We came to find that the couch had no mattress on the bed. We called the front desk to make them aware, after about a half hour on hold, the front desk informed us that they could move us rooms to accommodate. We were not so thrilled about a room change due to the kids already halfway asleep and we have already unpacked our bags, but that was the only way to have a comfortable stay. So at 10:30pm we switched rooms. Our second room was an upgrade and did have a mattress on the pull out couch, but it was very dirty and had wrappers and items underneath that showed there has not been a thorough clean. We decided to set that concern aside and worry about it in the morning. Unfortunately, our night did not end there. While getting around for bed, a big black bug came running across the floor leaving us is disarray. This bug did not die the first, second or third time trying to kill it (that can only give you detail as to what type of bug we encountered). By this time we were calling surrounding hotels to find other rooms to book along with calling front desk again and explaining our frustration. We witnessed the front desk frustrated with his night already and understood staffing issues but this was a problem we were not going to leave under the rug. They ended up re-accommodating us and I spoke with the manager the next morning.
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