Ανακαλύψτε τη διαμονή σας σε Adelaide

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The room is clean, spacious and bright. The kitchen is well-equipped with dishes, chopsticks, wine glasses, etc. The microwave, oven, and pots are all new and easy to use. It's very suitable for buying and cooking your own food. It's very close to Nundle's Coles and Woolworths. It's one stop of the free tram and a few steps away from Chinatown and the Central Mall. Shopping is very convenient. The bathroom is very large, the bathtub is also very large, there is also a shower, and the SPA is very comfortable. The front desk staff of the hotel are very enthusiastic and patient. They clean the rooms every day, and full cleaning on Thursdays. The whole hotel gives us a very warm feeling.

I got to the hotel front desk and checked in. Got into our room and we had the view of a construction site and the sound was horrendous . The concierge didn't bother to tell us when we were checking. I called and unfortunately they were fully booked out. He advised me that they do not work on the sunday but i was there on the Saturday and wanted to rest but that went out the window. It would've been common courtesy for him to have advised us as we were checking in. If he had, i definitely would not have bothered to stay there at all. Thought I'd check out the outdoor heated pool, another couple was up there standing around having a drink. I put my hand in the water to check how warm the water was and it was freezing. the hallway smelt like cigarette smoke and wasn't pleasant at all. I can't say i'll be in a hurry to stay here again

The hotel is quiet and quiet; there are washing machines and balconies arranged for customers, and the service and environment are very good! The headlights on both sides of the room are not on; I don't know why? I repaired it myself for half a day without checking the reason; it should be able to remind the inspection to do better; the overall hotel facilities and services are still very good!

The start was not bad, nice greeting at arrival and help with the baggage. The allocated room was OK, though badly cleaned. The evening after we came back after dinner, we got the noisy climate in the room. We informed the reception but it was too late to do something. The next morning the technician passed and confirmed the high air volume, but it was technically related. Then we searched a new room with a staff member of the reception. After several trials we found one, so well as well. I would be at 4/5 points. Breakfast is very simple and of low quality, I would have paid nothing extra for this. So a point deduction and I would give the hotel 3 points. Last day, after lying up, I noticed a high-soiled mattress protection, typically German I wanted to turn it back and I saw, unfortunately, the mattress. The mattress was very dirty, just awful. I didn't look further, but I'm sure she was completely dirty. That's not possible for a 5Sternehaus with corresponding prices. So the 1 point, I would prefer to give 0.

Very slow lift. Apartment was poorly designed. All amenities are the cheapest possible. The bed is not comfortable at all to the point that my wife had to sleep on the short couch. Being 6 foot 3 I didn’t fit on the couch so I had to sleep on the uncomfortable bed and wake up with sore hips each morning. The appliances are all good except the tiny TV. The apartment has a large living room and kitchen area but the bed is so close to the closet that the doors don’t open all the way. The main complaint was that the toilet was so close to a shower wall that I couldn’t sit down on it without banging my knees. A little extra space in the bathroom and bedroom taken out of the living room would have made a huge difference. All amenities soap, tissues, TV, sofa, etc. seemed to be the very cheapest available. There is only one plug in the kitchen and it’s behind the microwave.

I have stayed at this hotel a number of times and have thoroughly enjoyed all my previous stays but on my most recent stay I found that standards had severely declined in multiple respects. Upon arrival there were no staff at the driveway to assist to unload the luggage as there are usually. Upon entering the hotel lobby, I found all reception desks unattended. After waiting a few minutes, a staff eventually arrived. As an Accor platinum member, I have always been upgraded to a suite at this hotel on all my previous stays. I asked about the availability of a suite upgrade for this stay but was informed by the staff that there were none available. I accepted that because I understand that upgrades are subject to availability. However, when I checked the availability of suites for my stay dates immediately after check-in, I found that there were multiple suites available. So the staff had lied to me. I discussed the matter with Heath Varcoe, the Guest Experience Manager. Heath said that upgrades for Accor platinum members were only to the next room category and also dependent on factors other than availability, without elaborating on what those other factors were. I feel that as an Accor platinum member who has stayed at this hotel on numerous occasions, the hotel should do their best to offer a suite upgrade if possible, as they have on all my previous stays. I asked Heath if I could get the contact details of a staff in the reservations team so I could check with them when planning future stays regarding the likelihood of a suite upgrade being available. Heath said he would check and get back to me before I checked out, but I have never heard from him, despite asking the staff on check out to follow up with Heath. It has now been a few months. I was assigned to a small room which had an awkward ‘open plan’ design with a bathtub placed awkwardly in the middle of the room. The sliding door to the bathroom was difficult to open and close and did not actually afford much privacy as you could still hear everything going on in the bathroom when it was closed. Also, it seems the hotel has replaced the Dyson hairdryers with el-cheapo brand ones which look like they are from a $2 store. They do not fit with the image of Sofitel as a luxury hotel. There was also no portable speaker in the room as there usually is. At the breakfast buffet at Garçon Bleu I found that there were no chicken sausages as there had been on all my previous stays, only pork ones. Because I do not eat pork, I raised this with the staff and was informed that they had run out but they would have them the next day. But the next day when I went back there were still no chicken sausages. So I decided to visit Club Millesime for breakfast instead, and strangely found that they did actually have chicken sausages there. But they were not the full-size ones that were available previously, rather, they were small, cocktail-size ones. I hope they bring the full-size ones back, because

Friendly check in team helped us check in quickly. Tidy modern room with clean amenities. Convenient location and pleasant stay.

We stayed in this hotel for a week during July and overall had a good experience. We found the hotel was very well located for our needs, notably a hire car outlet across the road, the travelers clinic (for PCR testing) 2 minutes down the road and many restaurants within walking distance of the hotel. The room we were ultimately stayed was on the 20th floor which provided a great view of the foothills of the city. The room was smallish, but was clean, modern and well appointed with all the features one would expect in a hotel of this price range. We had a couple of issues with check-in because we had inadvertently booked a ”king accessible” room which is for persons of limited mobility, which we did not need. We were offered a change if we paid an extra AUD 20 per night which we refused and so then we were given a free ”upgrade” (as it was explained to us) to a room on a lower floor which turned out to have a door adjoining it to the room next door. We could hear everything that was going on in that room and so after 5 minutes we were back at reception asking for a quiet room. Dealing with a different check-in person we were given a nice quiet room on the 20th floor. My main advice from this experience is do not accept a room with an adjoining door, the sound proofing is terrible. Aside from this initial check in issue our stay was hassle free and very enjoyable. We would certainly consider staying here again when next we visit Adelaide.

Very close to Chinatown, there is a small swimming pool, convenient for children, the room is relatively large, the hotel is quite convenient. The bed is 1.8 meters and the family is not crowded.