Ανακαλύψτε τη διαμονή σας σε Castle Hill

The location of the hotel is quiet and the rooms are clean and comfortable. Within 10 minutes drive to the Castle Tower shopping center, not far from the Hills Showground subway station, satisfied!

The hotel does not have an elevator. It is a traditional old hotel. There are many business meetings. The room is clean and spacious. It is not far from the subway. It is far from the city. There is free self-driving parking, which is convenient.

What an utterly terrible experience! Such a tired and grotty hotel. Walls marked, skirting boards virtually falling apart from damage. Carpets torn in multiple places. Air conditioner that roars all night, yet completely inefficient at managing the room temperature! Bathroom a long way short of clean (I don’t want to know whatever that was on the floor). Shower over bath! Hello, the 1970’s want their bathroom back! Every meal, and unfortunately I had to endure several, as I was attending an in house conference, was cold, incomplete and tasteless. The restaurant staff (when you could find them) didn’t even know the very basics of service. The conference facilities were equally terrible, with chairs so uncomfortable it left most participants crippled in pain! I would pay money to NEVER have to go there again!

Excellent apartment, very clean and comfortable, one of the best we've stayed in. Had everything we needed for our weeks stay. Bed really comfortable. Servicing of the apartment was excellent. Staff friendly and helpful. Close to local shops and excellent restaurants. Would highly recommend the Punthill.

Quest Hotels have always been a good choice for me when staying away. Hotel staff were lovely and helpful and attentive. We had everything we needed for our trip. Overall it was a lovely and pleasant stay.

Unlike my last stay at Nesuto in May (and in the same room - 105), which was very pleasant, I was extremely disturbed by the state of the room. On opening the cupboard to put my suitcase away I was assailed by the stench of an obviously well used and unwashed blanket. I immediately put this outside the door and requested a new one. I had to leave the cupboard open for the rest of the day to get rid of the smell. The carpet was dirty, and when I went to turn on the air conditioner I noticed that the outlets were caked with dust, but in spite of the obvious health hazard had to use it because windows are wired shut. On the positive side my encounters with staff were always polite and positive, and any request that could be dealt with was promptly attended to.

First: the good. The reception staff were lovely, friendly and helpful. The air conditioning worked well and the room was quiet. The not-so-good: I found the bed very uncomfortable and woke up with a back ache. Just one rather flat pillow too. I know mattress firmness is an individual thing and maybe some people find these beds comfortable, but not me. The actual bad: there were no bedside tables in the room. I’ve never ever stayed at a hotel with no bedside tables before. I was travelling with my mum who needs to use a CPAP machine and she had to push her bed across the room so she could use the built-in desk by the window to rest and plug in her machine. The bathroom was a weird sort of dropped-in prefabricated quarter-circle that you have to step up into, and the shower floor was plastic and spongy and felt like I was going to fall through. There was a sign in the bathroom warning us that steam from the shower could set off the smoke alarms and if that happened we would be liable for the fire brigade call-out fee of $1500. Despite this there was no extractor fan in the bathroom! There was also a sign asking us not to boil the kettle under the smoke alarm for the same reason. But that’s where they keep the kettle… The room also had an unpleasant musty smell, like the carpets had got wet and mouldy. We tried to open the window for fresh air but it was so noisy we had to close it again. So here are my suggestions for making this hotel a more pleasant place to stay: Add some bedside tables. Even just one to share between the two beds. Get the carpets cleaned, or replaced. Change the smoke alarms. Most smoke alarms aren’t triggered by shower steam! Replace the pillows, or at least have more than one per bed. I acknowledge that this is a budget hotel and a no-frills approach is expected, but I’ve stayed in much cheaper places that were much more comfortable and welcoming!

Cleanliness is very important to all the hotels and accommodation. because it can cause diseases. Dust comming from the fan and air-conditioning when it's running. I show cockroaches coming through the gaps on the walls. Specially the noise from the doors and air-conditioning need to be replaced. But although I realised this is how we all end it up if we after economy room. Management is very friendly but need more attention of cleanliness and maybe it's time to do renovations. Thanks

The staff went above and beyond to accommodate my friend and I, despite multiple changes to our staying dates. Cameron in particular was extremely welcoming and hospitable. Upon arrival the staff offered to take my friend's suitcase up to our room and when we asked, provided us with a microwave and toaster! Our room was well equipped and very clean. Although the hotel's location appears to be far from the city, we had no problem catching trains to and from the hotel. Even trains with limited stops will stop at Westmead station