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Great room for all I needed a place to call home while in lock down. I was there for 3 months and the staff was really helpfully making me feel comfortable to stay for my long short stay. Close walking distant to shops and food outlet. The gym was a life saver with all the great range of equipment. nice bush walks close by. And plenty of Kangaroos around to say hello to

A good location in southern Canberra, excellent rooms attended to by great staff and kept in tip top condition. Whether it be a one night stay or a week, it would be hard to find a better place. We had a Junior Suite for one night and there was everything we needed and more. The full laundry tucked away in the bathroom would be great for anyone having an extended stay and the fully equipped kitchen would just top it off. Undercover parking is a plus, the only drawback being that one has to park off site to book in at reception.

This was a one night stay in Canberra as I had a medical appointment nearby the next day. Check in was relatively quick and easy, the staff explained the hotel facilities and then we headed up to the room. Once we got to the room, it was quite pleasant albeit a bit dimly lit. As it was a weekend, that meant their restaurant was closed, that posed no problems as in the foyer there's the Pantry, an area that has a limited selection of items ranging from frozen meals, to chips and chocolates. The microwave was a bit tricky to operate but once I got the hang of it, we had a quiet dinner and settled in for the night. As we'd been given vouchers for breakfast the next morning (allowing one drink and one food item - something we weren't told) we dropped in to their restaurant to have breakfast. I picked the apple cinnamon pancakes and later a bowl of Granola. Once the items were brought to the table, I noticed that the pancakes were almost submerged in maple syrup!!! I thought I was going to be brought a small jug of syrup to add as I wished, but to have them ”swimming” in syrup ... not a good look!. The bowl of Granola was rather tasty with yoghurt and fruit topping it. As we left, we presented our vouchers, to be told it covers one food and drink item, leaving a small charge at the end. So to backtrack and rate the hotel itself: The room was quite nice, beds were narrow and comfy, the bathroom spacious but the shower only has a glass panel that only covers half of the shower you'll need to keep it within that half or risk flooding the bathroom .. The hotel is rather nice, but will we stay here again? More than likely not, no fault of the hotel or staff ... just not our style...

Excellent stay, place was new and clean. Apartment came with a washing machine, a kitchen set and an oven. Toilets were pristine, location was awesome and service was great. Highly satisfied

I booked this hotel for my elderly grandparents. The service was beyond terrible. There is no staff on site and you need to rely on a pin number that they give you. Turns out our pin number didnt work and I had o find them another hotel. When contacted, the staff and particularly the manager of the hotel were rude and accused us of lying. They stated the room was entered at 1730 (impossible as my grandparents were with me enjoying dinner), they also stated that house keeping said the room was used. I was forced to book another room at another hotel. The incredibly rude manager I spoke to in person refused to hear my side of the story and said that my grand parents were the only ones to get the pin, which is clearly not true. After multiple promises to call me back, they never did. Absolutely pathetic. They have essentially taken advantage of elderly pensioners. Stay well clear.

The location is not very central, but it is okay. After all, it is not possible to have no car in Tu'ao, and then drive to the center in 5-10 minutes. And Canberra, as a capital, really can't see how it looks like a capital, haha ... it's almost like a day and a day with Beijing. Haha ... it's sparsely populated, and almost no one is on the street after 7pm. The environment of the hotel is good. It is the highest two-story building, and it is also very convenient to carry luggage. After all, it is a brand chain. All aspects of sanitation and services are guaranteed, but in general, it is older A little bit! The breakfast in the morning was fair, the variety was good and the taste was ok. It was 8pm when we arrived, and the sky was still bright, but there was not much food outside, haha ... so I ordered something to eat at the hotel, which was not bad!

From the first moment you walk into the room, the musty smell hits you like a brick! The room we had was very small, but that didn’t bother us at all. It was the stagnant, stale air and the unmistakable smell of a very old hotel room, which once-upon-a-time was inhabited by smoking guests. I tried without success to open a window - I was desperate for some fresh air! On night two of our stay, after returning from a full day out exploring Canberra, I was astonished to see that housekeeping had replaced our towels, but not bothered to make the bed, empty the rubbish bin or vacuum the floor! This property is described as 4-star on the Best Western website, I have no idea how they are able to claim this rating! The breakfast selection can only be described as bare minimum, but the most disturbing thing about the breakfast “buffet” was how messy the entire area was! We found crumbs and pieces of rubbish scattered on each of the tables holding the food. Needless to say, we took a hard pass on the breakfast! The only positive I have to offer about our experience at this hotel is that the water pressure in the shower was very good.

It was easy to book online. The place was easy to find. The parking was exceptionally easy (and it was free and there was plenty of it). The room was easy, roomy, very neat, nice and modern, sparkling clean, lots of conveniences (microwave, washing machine, dryer, dishwasher, good size TV). Crisp linen on a soft bed. The staff was very friendly, There was a big gym (which we didn’t use, however was quite amazed by it). Very convenient to a lot of restaurants - eat in and takeaway. We had an elderly guest and the whole place was flat and easy to get around. There was also a pantry with vending machines