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We booked a week long stay with our daughter, we missed the first day of room service attending to the room we put our sign out for a clean on Good Friday and received a text message to say all room cleaning would resume the following Tuesday. Good Friday I can understand as it’s a very significant holiday but the Saturday Sunday and Monday I found to be bizarre and the only place I’ve ever had this occur. The hotel itself is beautiful, clean and in a fantastic location but the lack of servicing over a long weekend when you have a family holiday doesn’t really work.

A few nights away in a twin room, with 2 adults and 2 kids basic room with small bar fridge to fit a few drinks or snacks in, a kettle, a t.v, iron, hair-dryer and safe. The room had plenty of power points, usb points and a wireless alarm clock. The small bathroom has a good size shower (which was fixed promptly when we questioned the water pressure). There was hanging space both in the cupboard and hooks on the halls making it easy to hang coats in winter. There was only one desk chair and one single couch chair and table. The breakfast was great with many selections, friendly fast service. They didn't have many milk options, however had some GF options around. The check in was fast and there were couches for the kids to sit on while we were being served. We didn't use the bar or business and conference areas. The lifts were quick and never busy and carparking was pretty quiet except for one night however parks still available. We would stay here again, with lots of close restaurants, coffee shops and the train nearby this is a great location.

Room was very clean and tidy. Very friendly staff, reasonable price, fairly easy to get into CBD. Cleaning staff went above and beyond making up our room each day, even sitting up my son's special bunny in pride of place on his bed, such a simple little touch that wasn't their responsibility but it didn't go unnoticed. Thank you. Pillows are in need of updating, and a heads up that their was going to be power outage and a lot of noise on Monday night would of been nice. Overall very happy with our stay.

If you spend the night in this city, it's a great hotel. The location is very good, the surroundings are very quiet, and there are very good restaurants nearby. If you had stayed here, you would not have chosen another hotel.

The absolute disgraceful rudeness from the owner Sandi was appalling from check in, I was told “ don’t bother putting DO Not Disturb “ on your door at all as we clean each room daily, and if asleep you will be woken . Following morning, I didn’t just receive a loud knock I woke to someone pounding at my door, It was honestly out of control, I’ve never in my life experienced anything like it, Room extremely poor Only power points that worked were in the bathroom Air con worked once, My phone was dropped and completely broken after my first night As I didn’t know the area at all to find a Telstra shop and couldn’t check in with my family , I explained to Sandi what had happened and that I needed to contact my family as they. will be trying to contact me Sandi responded “ I think there is a pay phone down the road “ The following day I asked Sandi could she please write down directions to the Telstra shop Sandi could not even take just 5 minutes to write correct directions, instead wrote three st names?.. I’ve traveled a lot in my life and I can honestly say this was the. most horrendous experience I’ve ever had All I can say is STAY AWAY

The environment is very good, the facilities are good, but there are a few problems: 1. The hotel does not have a restaurant. The breakfast package comes with a breakfast box, such as the last photo, a little pit. 2. The hotel does not provide slippers and toothbrush toothpaste. 3. I stayed for three nights and only cleaned me once. 4. Check in for international credit card pre-authorization, cash will not work 5. It is far from the city and the traffic is not convenient. I saw many Chinese tour groups living here. I am very sympathetic to those uncles who don’t understand English.

Staff were very helpful, it was quite clear that there were several new staff doing their best and learning on the job, great to see in the hospitality industry. Ordering was a little confusing but we got there in the end. Unfortunately a mishap with the wrong beer being poured, the staff quickly corrected this. Arancini special was awesome. Pork cutlet main excellent. New steak knives maybe needed. Room very well presented. Would really like to see hand sanitiser available as you exit the toilets as all venues should. A pity I have to mark this 4/5, better rated 93/100. Definitely will stay and dine again.😉