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We stayed for 7 nights. When booking the receptionist helped us book a room that was quiet, private and had a view. The room was clean and comfortable. The hotel is on top of a small hill close to the start of the 'goat track' up Castle Hill, and a 15 minute walk to the CBD in one direction, the Strand in another, and about 20 minutes to the ferry terminals. There is free parking on site.

Great value centrally located. Good for solo or business travellers. Helpful and professional staff. (Check in using app on request after office hours was no problem). Walking distance to shops, restaurants, stadium and waterfront areas. Would recommend and visit again.

Just when we thought Townsville could not possibly have any more surprise offerings, we stepped into the Rambutan Resort on Flinders Street. The ground floor bar and small lobby belies what we found in arrival on the 3rd floor accommodation level. We have a relaxed Italian restaurant - Armati’s, fabulous bar, rooftop pool, poolside cabanas encircled on 3 sides by the accommodation suites. Our room was tastefully furnished, somewhat “Hamptons style”, large comfortable beds and while the ensuite was on the small side, this was compensated with an overly generous shower - were talking 1.8m x 1m. We did hit a minor hurdle with a water leak from a pipe in the bathroom ceiling, however management were prompt and efficient in their response and you could not really hope for more. The only concern is that with it’s own pool, bar and restaurant at your door - I mean really at your door- you might have no reason to leave and find you’ve missed out on some of the sights of Townsville. And Townsville really has a lot to offer. However this is now certainly my go to accommodation in Townsville.

Our “Ocean Corner Suite” at the Ardo was without doubt one of the best accommodation packages that we have ever had the privilege of staying in. The room and views were exceptional. The staff were amazing and were happy and knowledgeable in all our conversations. The “Roof Top Bar” is highly recommended at sunset with the food being amazing. The dinner that we had at”Terasu” was an amazing experience. Overall the best stay that we have had anywhere in Australia. Highly recommended, we will be back.

We stayed here as a stop over between airlie and cairns. Lovely place. Had a microwave / fridge so we could make some food. Spacious room with a sofa. Receptionist was lovely. Would recommend.

The location is very close to the center, at the corner. Although the name is called a motel, in fact, the standard is quite high, especially bedding, star-rated hotel standards. After 7 o'clock, you need to swipe your card to enter

The last minute bookings are all good, the rooms are large and clean

We completed a 2 night stay 8th-10th February 2023 and it was the absolute worst! We were moved 4x on the same floor within 2hrs or less of checking in. The attitude from the receptionist was unacceptable. Strongly believe after so many moves, an upgrade offer would have been nice. However, the receptionist made us feel as if we were an inconvenience even though it was the hotel’s fault for having faulty air-conditioning. None of the four rooms were getting cold. We were then offered 2 pedestal fans as if we were staying in a back packers accommodation. The receptionist who “helped” us was very rude. We had organised a late check out for 12pm. On the day of checking out, house keeping and the same receptionist with the attitude, kept coming to disturb us in the room alerting us that it was past check out. This kept happening right until 11:40am. Wifi does not work so my husband had to hot spot from his phone to the tv to access Netflix and Fox channels. Only good thing was room service. Our balcony was inaccessible due to rubble and water constantly coming from the construction work on the higher floors. Did notice a chuck of concrete from the balcony edge missing which did not look safe at all. Overall experience has definitely left a bad impression. Upon check out, manager email was requested and formal complaint is being sent. Do appreciate their small token of an apology by discounting room service bill by 20% for the such rudeness and incompetence of housekeeping and that particular receptionist. Customer service is an absolute must for us and this hotel failed miserably. Definitely take your money elsewhere.

If you are here in Townsville, choose this one, don’t hesitate, because this one has a fully functioning air conditioner. If there is no air conditioner in Townsville, or the temperature of the air conditioner is locked, it will keep you all night. Can't sleep at night. The girl at the front desk was very enthusiastic.