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The history of Castle Solhof dates back to 1414 and at one time it was surrounded by moat and castle walls, the moat and turrets of the castle still survive today. Now a hotel the present owners bought the Castle in 1990. The entrance and cobbled courtyard are very impressive, with an ornate fountain / pond and neatly pruned hedges. At check-in the receptionist did not seem at all bothered about Covid and said I should remove my mask as it was not needed, even though I had just arrived from the UK and driven through France! I had a Superior Twin Room (#19) with two large beds. The room was nicely furnished, with maybe a table too many, and I loved the tall windows over looking the front courtyard. One of the main reasons I booked this hotel was for its free courtyard parking and I could see my car safely from my room. I had no meal plan at the hotel so I can't comment on that. My room was very warm and I couldn't see how to control the heating, so I opened both windows! The bed was comfortable and the room clean, but I do hate a shower in a bath with a clingy shower curtain. My room was €99 booked via Expedia.

We visited our friends who lives in Mortsel and hotel’s location is perfect. Hotel looks very new and clean. Hotel room and restroom are spacious. Big parking. Breakfast was also good, we really liked bakery from the hotel, was really fresh. However, what bothered us was push email to do online checking. We received 6 reminders for the checking one day prior our stay. Even when we did checked in at reception, we still got the reminder. Maybe it is something hotel can look into the system.

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

There was no bolt on the bathroom door, which certainly must count as a distinctive design feature. The door does not click shut. The door cannot be locked. Maybe the bathroom-door bolt was ripped out in an incident lost to history and never replaced. At all events, we have taken to moving the tiny garbage can in front of the bathroom door to help prevent unwanted intrusions.

Really cool place to stay. My teenage lads loved the vibe. Friendly staff. Free coffee in the lobby area which is full of comfy seating and lots of books to read. Excellent brewery over the road for drinks and food. Short tram ride into centre of Antwerp. Would highly recommend!

This was a perfect place to stay in Antwerp for us (couple). Away from the main tourist ***** but loads of restaurants and sights to see. Easy to walk everywhere in the city and the tram is right there to get anywhere. We used the city bikes all over. Very nice room; clean/comfortable. Helpful, nice owners and delicious breakfast! Would stay again!

There are still cans of glass beer bottles in the refrigerator when entering the hotel. 2. Five days of staying, remind them that they have not received it. 3. Customer service phone is not very willing to answer. There is often a need to contact. 4.The quality of the hair dryer is not high The sink is easy to accumulate water 6. There are spider silk in the ceiling lamp Others are still comfortable, the environment is good