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The Royal is very easy to evaluate, because the good service is already beginning at the reception, which has a fantastic team led by Junior (a wonderful person). The restaurant is wonderful with a team led by Chef José Bahia and his team of boys who give comments , both in the morning and in the evening . It has the maintenance team that is always ready to attend and not count the servants and governants who are very sympathetic , congratulations to Manager Rafael who has managed to meet an excellent team with Larissa , Claudia and others that 👏👏👏👏 . , thank everyone for the care and attention

The team at the Comfort Suites Macaé is simply excellent. They maintain high standards to make your stay relaxing and easy. At one point, they managed to open the gym to suit my crazy schedule. Other highlights: the breakfast room on the top floor where you have the impression that you are hovering over the beach. Too cool. My room's view from the balcony was pretty magical too. For someone who is Nordic to gaze at a tropical beach every morning in March receives an extremely high score. In addition, the reception staff were a key to me feeling looked after as my Portuguese is rather at the naissant phase. :) They always had a friendly greeting for me. Thanks to them, it was my home away from home for a month and I hope ever so much to return there.

I hosted through my company to leave at 5:20 a.m. the next day, breakfast is served from 6:00, so the receiving staff said he was leaving a comment so that the receiving staff of the night would be able to I would like to make available the breakfast coffee that is only cold food, so I didn't worry about my food in the morning, since my flight would be 5:40. On the morning of my check-out, I was attended by a very arrogant boy called Tairone, even with his lack of education, I quietly asked about the coffee and the answer I had was so stupid, So stupid that my wish at that moment is to go to the delegation to open a newsletter. He just said to me with a very gross ”They didn't leave anything here and I can't do anything” so I explained that I had already talked to the receptionist at the check-in and once again he said ”I can't do anything, If you want what you can do is the online complaint, take it here,” he put a visiting cathode on the table. In addition to these words, you had the expression of indifference, as if I didn't care. And to make it clear, errors happen, I am not annoyed because they didn't warn about the need for cold coffee, but about the way I was treated, because the minimum I expect is that there is education. detail about this experience for my company and here I never host again.

My husband works in Macao and then I decided to visit, to meet the city and then I chose the paradise to stay. Because it was the sea side and had a wonderful view of the pool (with infinite edge), however, when we arrived at the hotel, when we picked up the lift, one said that the pool, academy and sauna were not working. I did the stay just for the pool, because I had a little baby and couldn't go to the sea. Deception. We were not even informed at the check-in. Otherwise we were looking for another!

A destreza de todos os colaboradores em geral são cordialmente bem instruídos e educados. A constância da alimentação e acomodações são perfeitamente lindas, decoração e suporte técnico! O local é extremamente tranquilo para repousar, perto de tudo em Macaé, seguro e de fácil mobilidade aos serviços de transporte, táxi e uber. Ótimo lugar, ao meu vê, merece ☆☆☆☆☆... A conexão de rede também, maravilhosa e fácil acesso Wi-Fi. Parabéns gestor do hotel, você está com um time bom! Preserve.