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When we checked in, Simi was very kind and helpful explaining about special attractions and sites along with maps and brochures. We stayed in a queen bed that had a full kitchen (which we thoroughly enjoyed) July 5-9, then overnight in a king bed with a fridge and microwave July 13-14. We loved both kinds of rooms, but the king bed room location was more quiet. The last morning, we inadvertently left our tea towels drying (one of the towels being sentimental) I don't why i took a good tea towel on holidays. I phoned, talked to Simi and asked about the towels. Simi checked with the cleaning person and yes we had left the towels in our room at the hotel. Simi went above and beyond her job duties and took the time to go to the post office, package the towels and mailed them to me C.O.D. which i was so grateful. Thank you Simi for your kindness. We would definitely stay again. Rooms are good and prices are fine. Yes it is not a 5*, but the staff is 5* plus, especially Simi. Thank you again, Cheryl Magus

Stayed at this hotel for 2 weeks for a business trip to the Kootenay. Very comfortable bed and I love the large pillows. clean and my room has a Kitchenette (That’s definitely a plus) The restaurant next door is amazing as well. The Black Rooster Grill and Pub. you can’t miss it, there is a 7 ft rooster statue outside the entrance! overall I had a great stay. I was too busy to use the hot tub or go down the waterslide. Definitely will stay here again on my next trip.

During the peak tourist season, it is very satisfying to find a room in a mountain town. This is a family hotel. When it arrived, it was around 1:30 in the afternoon. No one opened the door, no one answered the doorbell, and the phone left at the door was not answered. It was a bit anxious. I waited for more than half an hour under the big sun. I saw someone entering the house and knew that it was the male owner. It was a bit unexpected to complete the check-in. The last cabin at the end of the corridor was the last cabin. The air conditioner was not working and the sound was loud, but there was 14 degrees Celsius in the mountains at night, so the air conditioner was useless and there was nothing to complain about.

I recently stayed at your establishment on January 27-28, and initially, I was quite impressed with the amenities, including the requirement of a room key for elevator operation, the cleanliness, comfortable beds, soft pillows, and overall safety. However, my experience was marred by a deeply concerning incident. On Sunday morning, I inadvertently overheard a conversation between a maid and a houseman, which I found profoundly disturbing. They spoke of a guest, specifically a person of color, who frequently stays at your hotel. The language used to describe this guest was not only derogatory but also ******, including the use of the N-word. It was appalling to learn that they deliberately disturbed his sleep by making excessive noise and placing him in certain rooms with the intention of causing discomfort. This matter hits close to home for me, as my brother is a truck driver who often needs undisturbed rest during his mandatory 10-hour breaks, and I have bi-racial family members. I understand the significance of a peaceful environment for these hardworking individuals. Upon leaving Paradise Lodge, I noticed a truck that matched the description of the one mentioned by your staff. Out of concern, I noted the truck’s details with the intention of informing the driver's company about his mistreatment at your hotel. I've conducted some research and discovered that the truck is associated with Messer, a company based in New Jersey. This indicates that the driver had a long journey from Vancouver, Washington, and was likely resting as required by his schedule. I have already reached out to the Vancouver location of Messer and left my contact information, expressing my concerns about the racial discrimination faced by their employee at your hotel. The racial discrimination I witnessed is unacceptable and deeply troubling. It's a stark reminder of the ongoing racial issues in our country. I can only assume that this driver, like many others, was merely a victim of unwarranted prejudice and racial bias from your staff. I have already contacted Best Western Corporate regarding this issue and am awaiting their response. My family and I have made the decision to no longer patronize this hotel and will be exploring other accommodation options in Trail in the future. We feel all people, regardless of color, should be treated with respect. What was truly ironic is the maids were minorities themselves.

we came to trail,bc for a concert. jessica from best western columbia river hotel in trail, bc planned our stay. she reserved us a suite at the crown columbia hotel in trail,bc. this hotel is one of the most impressive we have stayed at. the hotel itself is immaculate. the furnishings and art(wonderful photographs of the columbia river) add much to the experience. the hotel staff is flawless. we had dinner at the columbia steakhouse in the best western columbia river hotel. the meal, ambience and staff at the restaurant added to the great experience we had overall. memorable is the best word for the crown columbia hotel and the columbia steakhouse