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Everything was good.

The hotel had a very good location and the public bus-stop was just in front of it. The staff were friendly and they helped me a lot by answering my questions about the area and how to go to certain places. The room was as expected and the pictures on *********** are just a perfect example of what you are getting. The prices of this hotel were one of the best prices in Crans-Montana area. The breakfast was included so in general I liked my stay at Alaïa Lodge and I recommend staying there.

We have stayed at the Six Senses on two occasions, firstly in Portugal and now at Crans Montana. We stayed for three nights and spent over 7,500 CHP for the accommodation and extras. There was so much that the hotel does right, largely the architecture and finish of the building but there is so much they have got wrong with their approach and service. It feels like this location wants to be a luxury offering but without the accompanying service levels and they make so many basic mistakes that are simply not becoming of a 5 star hotel. I felt compelled to write this review after being harassed post our stay for 65 CHP which was the cost of the in room teddy that the hotel leave in every room. It’s a money maker when you turn up with multiple children. We read and re-read the accompanying card which stated that the cost of the stay and the teddies adoption fee goes towards their sustainability initiatives. Clearly a mistake on our part as busy parents juggling multiple children on arrival. But here’s the issue, we overlooked all the other money grabbing that the hotel did and let that go until this last episode. During our stay we had baby sitting that was offered to us on the basis of 35 CHP for an in house nanny and 55 CHP for an external nanny per hour. We took the in house option. Upon check out however we were told that this was 35 CHP per child per hour. For a 3.5 hr service they wanted to charge us 367 CHP. The external option would have been 577 CHP and in addition the hotel wanted to charge us a 10% handling fee. We were also charged 45 CHP for 5 scoops of ice cream for our children (9 CHP per scoop). I understand the hotel plays to a 5 star audience who may not always check their bills but this is disgusting. In the greater context of cost of living and the have and have not’s the approach of the hotel is shocking. I am glad to say that the hotel relented on the baby sitting charges and accepted they misinformed us but at every turn there was money to be made. We paid an extra agent 300 CHP to hire bicycles for 2-hours (a day charge was the minimum). The service we had from the individuals that looked after us at concierge (Arthur) and the setting up of the bikes was brilliant and it really made the stay but the cost was way too much. It was another thing that was just extra revenue for the hotel. We have finished a 6-week journey through France and Italy and stayed at some wonderful hotels who went the extra mile to build a client base and who could easily have penny pinched on the small stuff but didn’t. The Six Senses in Crans Montana did so much so well but let themselves down on the easy stuff. Teaching great customer services is an art and unfortunately it isn’t one that they have mastered at this location. We also had a terrible interaction with the cleaning staff who even though the hotel knew our schedule with young children sleeping and our restaurant t bookings, continued to send staff to knock on the door at 9am a

We stayed at Hotel de la Foret in February 2022. There were four of us (2 adults and 2 children) in a family room at the back of the hotel (so no balcony). There was plenty of space for four, with 4 single beds (two pushed together). Wi-Fi (vital for teens) was good. Always lots of hot-water. Found the hotel quiet at night. Breakfast was excellent every morning, with cereals, bread/toast, teas/coffees/hot choc, pastries, fruit, ham/cheese, yoghurt. Plenty to stoke yourself up with for the day. The hotel is well located, about a 3 minute walk to the Etoile bus stop, from where you can catch the free buses in either direction. We went to Barzettes and started our day on the Violettes lift most mornings. The buses always arrive exactly on time! In the evenings we normally took the bus into town to a restaurant then walked back (about 15 mins downhill). The staff were friendly, but the only negative was our experience of eating in the restaurant. We ate there twice. The first night it took 40 minutes from ordering to receiving our food. Just about acceptable. The second time it took over an hour, maybe 1h10m. Communication was terrible and there was no apology or offer of compensation. Ultimately after I pointed out that this was appalling service, they took some money off the bill. I am aware they were short-staffed due to Covid, but we were the first in the restaurant and others arrived, ordered and left before we even received our food. That aside, we enjoyed our stay and I would recommend the Hotel de la Foret for families or as a budget location in Crans Montana.

hotel ****** Very good. Convenient transportation. The food is great. The music played is also very good. There is country music. There is also Bon jovi. I like it very much. It is too good with this warm atmosphere. Finally. The staff is super handsome! highly recommended. The hotel ****** is very good. Convenient transportation. Great food. The music is also very good. There's country music. There's Bon jovi. I love always. It's perfect for this warm atmosphere. Finally. The staff is super handsome! Highly recommend.