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Hotel was well located in Usaque and in walking distance from good restaurants and clean, but has definitely its best days long behind it. Lobby generally dark, rooms old and used, lifting as well. For one night OK when you are on the journey. For longer I would not choose this hotel. Moreover, the WiFi should be more reliable. It is no longer up-to-date if this doesn't work properly.

I have been staying at this hotel almost every year for the past 12 years or so... I have never been disappointed... the location is excellent and close to shopping and other attractions. Remeber that this hotel is a 3 star hotel so dont expect the rooms to be 5 star. Buffet breakfast is excellent with hot and cold foods. The staff at this hotel are excellent. They always have smiles on their faces and always willing to help. I believe the staff that are working there right now are the best they have ever been. Very helpful. I must mention some of then like Katherin, Monica, Jessica at the front desk and the gentleman in the kitchen all very helpful. I will keep on going there for another 12 years. Keep up the good work guys!!! Thank you!!!

We had to stay longer in Bogota due to medical reasons and had to switch hotels...so happy that we choose BioHotel...It is a hidden gem...the hotel is from walking distance to all nice restaurants of Usuquen but do not forget to eat in the nice green restaurant from the hotel.The hotel is beautiful decorated and even the tables in the restaurant are from recycled material. Breakfast is just great! with all small finishing touches and a staff that is always smiling! The hotel is doing really a lot for the environment and the fresh air system is great. The rooms are really quiet and beautiful as is the bathroom! we have stayed for 5 nights but we will be back for sure!

I can't believe this hotel has 4.3 stars on *******. The worst experience I have had in Bogota. The photos are false advertising. The price does not correspond to the quality of the hotel. I am staying with my husband and the room is like a closet. It has no ventilation and smells musty. The supposedly queen bed is super small and short. The safe's instructions are confusing. We arrived, we put our cell phones in the safe to go get something to eat and when we came back it couldn't be opened. It was 4:30 p.m. and Alejandro from the front desk said that he couldn't do anything because the manager had the master key and he had already left. He said we wait at 7:30 a.m. of the next day. We had work appointments from 8 a.m. and we only hope to solve the next morning. It turns out that this Mr. Alejandro never told the manager. The next morning we were told that the manager was not coming because he had a medical appointment. We were incommunicado and anguished. In the end a maintenance man came at 11:30 to open the box. The truth is that this whole situation is super frustrating and for the price we are paying as if it were a 4 or 5 star hotel, it is absurd. The customer service is lousy and they don't care about anything and the hotel is lousy.