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Went 30 December 2022 to spent the last couple of days of the year in what it supposed to be a cosy mountainous hotel set up. It was just that. A cosy refurbished old hotel in the middle of a forest, a short walking distance from Platres village. There is a huge history concerning the role the hotel played as the place for the rich and famous in the early 20th century until the end of the 80's. Royals, movie stars and wealthy individuals stayed at the hotel, photos of which are everywhere. The room was clean, the temperature was perfect and everything worked just fine. The a la cart menu offers few choices, but the food quality was above average to our satisfaction. Not expensive as well. The wine list was short and was focused to local wineries from which there was a handful of worth to try (if you are familiar with the local varieties or if you can get help from the head waiter). Excellent service at the restaurant, smiling faces everywhere and helpful staff in every corner. Taking under consideration the fact that is a facility deep in the forest, old and with a well established mountainous character, it is unfair to judge the simplicity of the design or the lack of 5 modern star building materials. You get what you pay and that is not a high end 21st century super luxury hotel. There is of course room for improvement starting from the unacceptable condition of the private road when you enter the gates heading upwards for the Hotel (about 4 hundred meters). It's totally destroyed and no maintenance have been taken place for decades. There is no lighting to help you avoid the holes so if you are not cautious your car might end up with some kind of damage. If this piece of road is part of the land that belongs to the hotel , then this is totally unacceptable. Generally though a good experience.

The staff are fantastic, all very efficient and friendly; they all do a great job. The swimming pools are very nice, both indoor and outdoor. It is a large resort and it was not full when we visited so it felt peaceful, I am not sure how that would compare to peak season. The main reason for my low rating is that I booked a junior suite months in advance and specifically asked for a quiet room. We were assigned a room above the kitchen (noisy and smelly), next to the tavern restaurant and to the noisy generator/pool engine (or whatever it is, but very noisy all day and night). The window also faced the busy stairs that lead to the restaurant and beach....so not my idea of quiet at all. The decor is dated but that could be acceptable. The bed (king bed made up as two singles pushed together with 2 sets of duvets) had a very uncomfortable mattress and the pillows were lumpy. This is not acceptable in a high starred hotel, in my opinion. When I mentioned this at check out, the lady suggested that next time I book a more expensive suite.... We had one dinner at the restaurant and while the food was good, it was extremely expensive for what if was. Breakfast was good, nothing special. On a bright note they seem to have adopted a large number of cats and they seem to take good care of them.

After booking reading the reviews, I was a bit apprehensive . Checked in today, 12th July 2024 . Checkin was straightforward, very welcoming and friendly reception staff . Room 4th floor executive room nicely decorated with separate area over looking the views of the mountains and forest . Big bed very comfortable with fan as no air con hairdryer and fridge and safe . Bathroom fair size shower very good pressure. Had evening meal in hotel restaurant big portions price was good value . Upto now can't fault the hotel beyond what I expected has a really nice feel about it would stay again for sure . All I can say reviews it has more the negative one's they must want the ritz or others on that line .