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I had a wonderful stay at Hotel and I highly recommend it. The staff was extremely professional and courteous, always ready to assist with any requests. The room was beautifully decorated and meticulously maintained. The bed was incredibly comfortable, ensuring a restful night's sleep. The hotel's restaurant offered a wide variety of delicious dishes, and the breakfast buffet was particularly impressive. The location was ideal, with stunning views of the city. Overall, I was thoroughly impressed with Hotel and would gladly stay there again in the future

During the exhibition, house prices rose sharply. I found this hotel with a good price-performance ratio. The service of the German brother at the front desk was great. When I checked out, I found that the hotel seemed to be operated by a Chinese. The room is quite large, can accommodate two people, the decoration is simple, the toilet is a bit small, the sound insulation is not very good, it has no effect on people like me who are easy to fall asleep, the rest is not lost, the hotel also sent a bottle of sparkling water Not bad! The transportation is fairly convenient. You can walk to the subway and train station in ten minutes, and you can also walk to the cathedral in a straight road, which can be reached in more than twenty minutes.

Had a lovely three nights at the Hotel Imperial. In fact, it was our favourite hotel of the three we stayed in whilst travelling around Germany for a week. The hotel is in an ideal location and a 5-10 minute walk from Venloerstrasse-a street with lots of restaurants, cafes and bars. In fact it’s much better to get a meal here as opposed to some of the tourist traps nearer the Altstadt. You can walk from the hotel to the Cathedral in about 35 mins or otherwise the public transport is 5-10 mins walk. We had a very comfortable and quiet room on the third floor. All amenities we needed were provided. The hotel staff were extremely friendly and helpful. A shout out to Hert Engelmann who was patient and complimentary with my rusty German and who gave us some excellent t restaurant tips. Would definitely return.

I was looking for a boutique hotel in cologne and thought of giving a try at this property. I had a good impression about the hotel after reading the reviews. 1. Let me start with the check in process which was smooth. It would be a good idea to ask your customers how the journey was or welcome to Legend hotel with a smile. Offer them the welcome drink, instead of just leaving it in the corner and expect them to notice it at some point during their stay. 2. Please never disturb your customers if they are eating breakfast even if you are not sure if they have paid for it or not. In my case I paid for the room and breakfast in advance at the check inn but I was literally asked to leave the breakfast room as according to their printout papers it said breakfast is not included in my stay. I had to show them the receipt of the bill which clearly said I paid for the breakfast as well. Any ways I left the breakfast room because it was pretty disrespectful the way chef talked to me in front of other guests. 3. Please communicate with in your team in advance so that there are no misunderstandings with your customers. 4. Rooms were nice and cozy. I would recommend the hotels because of the room not service. 5. Ask your customers if they would like to book lunch or dinner at your restaurant instead of not pointing at all. I didn't even know if there is a restaurant at your property for dinner until I saw people in the evening. 6. Tell about your hotel a little bit when they check inn like wifi password, breakfast timings, City map, Lunch and dinner reservations. Take some pride in customer service. I am sure your guests would have a better experience if you fixed the above issues, I run a luxury travel business and for me it's important for my clients to have a good experience while staying at a property.

The best hotel in Germany. The western restaurant on the second floor is especially amazing. You need to make reservations in advance at night. The details of the service are great. The hotel is the official designated accommodation hotel for the European Cup. I was lucky enough to see the England and Belgium players.

Friendly desk staff. Comfortable beds. No mini fridge in room. Rooms were provided with a bottle of water which was nice. Plenty of storage. The soap provided in the bathroom was of poor quality so definitely bring your own. Breakfast was ok. It seemed far too expensive for what it was- yogurt/bread/cheese/ eggs/ honey . One day we found mouldy yogurt/orange/crudités - they dealt with this swiftly and didn’t charge us for breakfast. Housekeeping didn’t come once during our 3 night stay. One of the chairs in our room had questionable stains on it. The gym looked very small and only had one set of weights and an elliptical machine. Overall a comfortable stay. More 3 star than 4 star hotel. Was conveniently situated close to good shops and restaurants.

The location is great, close to the Cologne Cathedral. The superior room had a bathtub, but was quite spacious, 36 square meters. However, unlike most European hotels, there were no amenities. Shampoo, conditioner, and shower gel are all attached to the wall. You need to bring your own razor, toothbrush, toothpaste, and body cream. All of the information is available by scanning the QR code on the desk in the room. It seems that you can find out everything with just a cell phone, but I think that a hotel could do with more hospitality. The toilet had a slightly bad smell, perhaps because it had seeped into the tiles or the back of the lid had not been wiped clean. Also, the bedding, especially the pillows, had the unpleasant smell of someone else's head on them, which made me worry about whether the covers and sheets were being changed properly.

Closest location to Hauptbahnhof, the church, tourists spots, do not mind to ask the staff some more Should visit again Hhonors Thada

Pros: Close to downtown, central train station and the cathedral can be reached by tram with one transfer. The spa area was good, with 7 saunas, 3 hot tubs, warm and cold pools and a steam room, so there wa splenty to choose from. One sauna is used for aufguss every hour. Cons: There is NO sound isolation whatsoever between the rooms. I could literally hear the sound of something plumping into water when someone was in the toilet in the next room. It sounded like the walls are made of thin cardboard. They also charged me 8 euros for a bathrobe and slippers, even after I explicitly said I would use my own slippers and they only handed me a towel as per my request. I think I made it abundantly clear that I didn't want to pay for a bathrobe when I suggested I would use my own slippers and a towel which was already in the room, but they still fooled me by handing me an extra towel and making me pay the full price. So it looks like they will take every opportunity to take those 8 euros from you. They should just say up front that spa entry costs 18 euros and not 10, because there is no way to avoid paying those 8 euros anyway.