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Everything else is fine, but the lights are too dark. In addition, check in is online, the reservation number to be filled in is not easy to find, and Trip.com's order number is not the same thing, it took the boss to get the check-in procedure, the result of the mobile phone can not display the door password, check in for a long time, change the mobile phone to see the password.

It is recommended,

I had to work at booking this hotel because finding and then using their website is quite challenging. Getting the various pages to present in English is the first hurdle. However, it was worth it . I booked an apartment on the third floor. It was just great….. lovely and well-equipped kitchen and bath, living room, dining area. Very clean and all updated. Super quiet. The reception staff was helpful and pleasant. The location was very convenient within walking distance of the sights, train station (10 minutes), and a shopping center on Anger with everything you might need. I wouldn’t bother with their restaurant. It’s pretentious and the food isn’t worth the money. I would very readily stay here again in an apartment.

They can barely speak English at reception, which is fine unless there is a problem with your room. We booked a non- comfort room with bfast for 126 euro. No refrigerator, no a/c, ok. Got it. A couple of days before our booked night, the upgraded comfort room was advertised for 103 euro. I messaged gore kindly asking them if they would consider an upgrade for us since comfort room was now over 20 euro cheaper. NO REPLY. Ok.. check in and they weren’t going to upgrade us even though hotels was no where near full in this Sunday evening. Fine. No problem. They give us room in old building with a fan. Fine. Problem is that Wi-Fi isn’t working- we complained.. they reset it. Still doesn’t work.. goes on then off.. hard to conduct any business needing Wi-Fi. Eric and female at desk have no sympathy and don’t care. They say we can come to bar and use Wi-Fi there. Well, doesn’t that defeat purpose of saying the hotel has Wi-Fi in room?

We stayed in this hotel on two separate nights bookending a trip to Frankfurt. This hotel is not - in our experience - typical of the Mercure brand. Far too often Mercure's are in good locations but somewhat rundown, tired and in need of attention. This is quite the opposite. It appears to have been wholly refurbished in the last five years, it is looked after. The hotel is conveniently situated near to both the old town and the main, new shopping area, both being no more than five minutes walk away. It is a ten to fifteen minute walk from the railway station or (for us) a €10 taxi ride. There is paid for car parking if required. This is a deceptively large hotel, the short frontage belies the fact that it has 141 rooms. The hotel stretches back from its frontage - we felt it was long and not very wide. It is spread over four floors and possibly an attic. We were on the fourth floor for our first visit and on the first floor for the second. Entry into the hotel from the street leads to a small reception area with ottoman seating. Screened from reception is a small bar and another soft seating area. The bar had elusive opening times - but seemed not to operate before 18:00 hours. Service was good. There is a restaurant that is not the breakfast room but that was not open during our stay with no sign of opening on the horizon. All public areas were clean, tidy and well maintained, albeit with a Alpine overtone! Access to the upper floors is via dedicated lifts or stairs depending upon the location of the room, with some rooms there is quite a walk to the lift. There is a small garden and paved area with seating. We saw no specific provision for disabled access but believe that the hotel is easy enough to negotiate. There is a separate breakfast room which works very well albeit it is not large. It is at the furthest end of the hotel from reception and bypasses some of the meeting rooms. Whilst these rooms were used during our stays we experienced no difficulties. We took breakfast early and the restaurant was never full or cramped. Breakfast is generous but prettty standard continental fare. Our first room (413) was a standard room and disappointing although it was clean and well cared for. Our second room however (136) was an upgrade and provided exceptional space and comfort for a reasonable price. Had we been able to satisfactorily understand the room descriptions and attributes on the website a room such as 136 would have been our preference. It had a large and comfortable double bed, a small seating area with table, a separate desk along with the usual accessories of a safe, TV, wifi etc. We didn't try the TV but everything else worked. There is no aircon but there is very effective radiator heating. We can imagine that opening the windows for some rooms would produce a great deal of street noise, but both our rooms were towards the rear of the hotel and quiet. There was no noise from the corridor or between roo

Drei Tage waren wir im Hotel Weißer Schwan. Zimmer waren sauber, Betten gut. Auf Nachfage bekamen ein zusätzliches Kissen. Die Dame an der Rezeption war sehr freundlich. Minuspunkte: Wenn man nach einem langen Tag ins Hotel kam, bekam man leider nichts mehr zu trinken. Und das wäre so schön gewesen auf der schönen Terrasse! Das Restaurant ist wohl dauerhaft geschlossen, das sollte auf der Homepage kommuniziert werden. DAS Frühstück war ausreichend. Aber die kleine Wurstplatte mit in kleine Stückchen geschnittenem Schinken oder Wurst war unappetitlich und ziemlich dürftig. Wenn man um etwas Nachschlag z.B. von Salamiwurst (4 kl. Minischeibchen lagen auf der Platte!!) bat, wurde man gefragt, wieviel man haben wollte und es wurde auf einem Tellerchen gebracht. Vielleicht waren wir um 9 h die letzten Frühstücksgäste, aber man kann schon eine frische Wurstplatte und auch ungefragt Nachschlag erwarten. Auch nach Toastscheiben musste ich zweimal fragen. davon wurden dann auch 2 Stk. gebracht. Schade. Insgesamt finde ich das Preisleistungsverhältnis schlecht. In einem Hotel erwartet man Rundumservice. Zumindest eine Bar für abendliche Getränke. Der Titel Hotel Garni oder Pension wäre für dieses Haus treffender.