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We were extremely dissatisfied at the Receptions hospitality service. We were given a Go Dream gift card by a friend that we decided to use at Scandic Roskilde. The gift card was simple and stated clearly that it was an overnight stay with a 2 course dinner. On arrival we were handled by a woman at the reception who insisted we were offered the option of only wine or the 2 course dinner at the time of booking. This was not the case at all and our gift card clearly stated the 2 course dinner. The woman at reception actually said she manually changed it to accommodate our needs and told us she has our credit card details in file and once she double checks with the team at go dream on Monday she will proceed accordingly. It looked like she didnt trust what we said - for a 2 course dinner - than a bottle of wine?? Terrible hospitality service. The chefs 2 course dinner was a steak with fries and vegetables. Our order was taken where we said we would prefer the steak to be rare and the other medium rare. The steak was as dry as a cardboard and extremely overdone to which we were told they couldn't make any changes as this was cut from a larger portion that has been in the oven. We couldn't eat it lest our jaws fall out. However, our compliments to the chef for his excellent treatment of the vegetables which were delicious. We were asked how our dinner went - and we honestly pointed at the dry meat that we just couldn't eat. We were shocked that the chef could actually pass this for a guest! This is when the woman at the restaurant really lifted our mood as she saw this was certainly not fair and offered us another refreshment along with our dessert. Its a shame given that Roskilde is a fishing village and we could not see that reflected in the menu. We really wished we just ate outside the hotel in Roskilde. Are we going to stay at this hotel again? definitely not. This hotel shouldn't depend on Gift Card bookings if they cant offer a standard quality service to all their customers.

It is as clean as it has been remodeled. Breakfast is very simple, but you can have breakfast and boil eggs in your own way It's nice to open the windows, there is a hairdryer here The furniture is old but the bed is very comfortable. The air is good, the countryside is very comfortable, Copenhagen is too expensive, nothing is better than other hotels.

Had booked a Superior room w Hotels.com The room ( # 101 ) did not appear to be a Superior Double at all. Bathroom was only set up for 1 person, ( extra towels in the wardrobe cabinet ) and the room was really small, with no coffee maker or water boiler. There was a small table and 2 chairs. Thankfully we didn't travel with luggage except for 1 carry on size case, so we were able top open it. There is a very limited number of TV channels. Surely not what I'd call a 'superior' room. It appeared to be a very regular standard room. The phone doesn't have any instructions on how to reach the reception. Breakfast was nice, rather nice actually.

The price is quite right, the location is next to the highway, and it's quite comfortable. However, no one came to open the door from 6 o'clock to 8 o'clock for breakfast as promised. The feedback was given to Ctrip and they were compensated.