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Excellent location. Near shopping malls where there is a court food. The room is clean with all the necessary facilities. Excellent price!

It had been over 5 years since my last visit and now will be returning frequently and back to only this hotel. The services were all excellent. From the moment I needed to chat while delayed and was in need of urgent services prior to check-in, to my 1am check-in, room services, restaurant dining with local colleagues, on-site pre-trip covid testing services, everything that I wanted and needed was made available and with a smile. Everyone is so pleasant and courteous. Love the staff and services here - the rooms were very clean and comfortable as well of course. Oh and I left something in my room which I realized after returning home and it was found by housekeeping and mailed to my house! THANK YOU TEAM JW MARRIOTT SANTO DOMINGO!!!

I get my reservation though the sales department. The person I deal with is very courteous, 1. I agree with couple of bad reviews here,,,,, Key issues, room outdated and moist smell on rooms and hallways, ( they are trying to fix the issues with dehumidifiers throughout the floor's hallway.... 2. front desk : they have inexperience front desk agents..... ( looks like no customer service skills training is happening at this location.... 3. to give the benefit of the doubt, this location has what is called club members that are not guest of the hotel, but they use the facility's gym, pool, sauna, and amenities from the hotel. so I think this ism the reason why the front desk and some of their staff lacks of just serv. skills. mix of people ...... and locals that visit or are member of the club are the med high class of the country and treat staff like if they are slaves..... so part of the problem lays in that, they try..... talking about the front desk staff....... 4. other staffs, they think they know everything..... one thing that bothers the most is when someone is trying to cover a fault with an excuse that doesn't even make sense.... please don't BS a Bs'r. 5. Rooms: other than having a moist smell, they lack of insulation ( sound proofing) you can hear everything that is going on on the other room, and when I say everything, is EVERYTHING..... my 11 years old asked me if they were killing someone on the other room..... 6. ammeneeties and restaurant staff, very courteous, and pleasant tried to accommodate me as much as they could possible can...... 7. Staff at 8th floor. they have a cigar lounge up there and more of a pleasant view away from most locals that visit the facility...... 8. if you want to have a nice sleep try executive rooms. everything is different.... by the way THIS IS A VERY CHEAP ($$$$$$ WISE) HOTEL.

I have been staying for long time at the Homewood Suites in Santo Domingo, DR. This an excellent hotel, with extremely good customer service. Their personnel go above and beyond to accommodate you and make your stay enjoyable. I recommend this hotel.