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Overall we had a very positive experience at the hotel. The staff are so pleasant and very helpful and the welcome we received when we arrived really set our holiday off to a great start. There were a few minor items that didn’t impact on our experience but could be improved. We stayed in a suite: One of the sinks was blocked, the cleaners would have been aware if this but it was not addressed. We received only one drinking glass in the room. Cleaning was very basic, simple things like refilling shampoo and conditioner was missed. We did love the room though and we had a wonderful see view. In terms of the hotel in general: Sun beds could be upgraded, they are plastic and not overly comfortable. We wouldn’t recommend the spa, we got a poor massage and facial shortly after we arrived. Birds flying into the restaurant, it’s a bit of an issue, you cannot leave food unattended and you may be unlucky if they leave you a gift! There are numerous ways that you can deter birds from partly outdoor restaurants. The hotel should look at this. Quite a few of the reviews, mention the 5 star rating. It is evident from the pricing that it is not a true 5 star so you know this will not be the standard when you are booking. We would rate it a very strong 4 star. Final points, the hotel is right at the sea front but the beach is a stoney beach so not for swimming or sunbathing. Waves can be loud at night but this did not bother us. There is a supermarket and pharmacy across the road, it’s a motorway so you use a foot bridge. You will need a car or taxi to get to restaurants at the Port a few minutes away or to the main centre of Estapona. There are some lovely towns around the area and some lovely beaches but you will need a car to explore. Overall we enjoyed our holiday. We will return to the hotel group but perhaps not the location as we have experienced or now.

It has been a wonderful stay at General! One thing I did not like, that when I arrived I had a photocopy of my credit card in front and behind. It would have been enough ahead and the truth, it is very delicate that the card numbers go around there in sight ..... Otherwise at reception, both day and afternoon the phenomenal treatment. Special attention to the people of the Bar who have always been attentive to the welfare of the client, having incredible details when one day I arrived late and did not know that the snack was closed and they provided me with dinner even after being closed. This was very much appreciated! Thank you very much to all !!

The hotel is badged as a 4 * but is probably nearer a 3 *, the staff are pleasant but the hotel itself is very tired. The pool tiles are coming off in large quantities, the poolside showers aren't fully working and the indoor pool and roof is in a very poor condition. The hotel itself shows signs of its former standards but that has lapsed, the food is a reasonable quality but there is a buffet only and is quite limited. The rooms are a good size and the cleaning staff are fantastic, the fixtures are quite tired although the bed was comfortable with very clean sheets, pillows etc. There is a very, VERY, prominent French company that organises activities around the hotel who play loud and (personal opinion) terrible dance music that is annoying every day. We repeatedly had to ask it to be turned down as they leave a large portable speaker poolside playing inappropriately loud and hard dance-music when they're not actually doing activities. It's location (if your room is mountain view) is good with a quiet and interesting view, it's a 15 minute, €18 taxi into Puerto Banus and there are nice restaurants a few minutes walk away but make sure that you've pre-bought a nightcap if you want one as we learned when returning one night just after 12 that we can't have any room service and all bars are closed. If Golf is your thing then be aware that whilst it's prominent on the website there is actually no golf course or any affiliation with any golf course available to the hotel. The one the hotel used to own is now privately owned and charges full non-member price which with a buggy and club hire is around €120 / person. In closing, whilst we enjoyed the holiday, the hotel is definitely in need of some TLC

Winter stay, solo break from teenagers! Positive review - a solid 3 * hotel (it’s really not 4* just to manage expectation) pleasant and clean. I felt safe and relaxed. Other reviews mention food not being warm and I would avoid the hot food that’s been sat on hot plate - i would stick with either the freshly BBQ meat/fish (ask to wait for a fresh piece at the grill) or the fresh fruits, salads and breads. Fresh water is available from water machine so you don’t have to pay when in restaurant. There are lovely walks through streets of gorgeous villas and shopping centres (I walked up to Nabua Thai - amazing massage, highly recommend) There is an Aldi just up the street and I bought 8L drum of water and lunch time snacks from here (I was half board) The beach is in winter condition (plastic, rubbish etc, think of your garden in Uk winter) but was still lovely to walk along. I just missed the hot weather but I would have been very happy sat by the pool; beautiful and clean and comfy loungers. Lots of areas being renovated for summer but that didn’t impact me in any way. Lovely, nice value holiday, thank you.

My partner and I returned from our holiday yesterday, after staying at H10 Estepona Palace for 4 nights. The room was a good size with a balcony and was clean, just your standard double room so no complaints there. A few things let the place down a bit, the main one being the food. We only had bed and breakfast so can’t comment on lunch/dinner, but the breakfast buffet food was always cold. My partner had some scrambled eggs from a brand new tray that a chef put out and it was cold. Baked beans were always lukewarm at best, and although there was an omelette and fried egg station, there was only ever 1 chef available so always had to wait around for ages. The other thing was that the gym didn’t open until 10am. We wanted to make the most of the facilities and get a morning workout in, only to find that it was closed and is only open between 10am and 7pm. Finally there was no ironing facilities available either in the room or to get from reception. The only thing available was borrowing a steamer for a €10 refundable deposit, but it was pretty naff. For a 4 star hotel we were expecting to be able to borrow an iron and ironing board. As we visited late September, the temperature was around mid 20s which was lovely, however the outside pools were freezing cold to the point where it was almost unbearable. Would have liked the pool to be slightly heated! Overall we would say 3 stars, staff were friendly and the hotel was clean and quiet. Next time we would probably stay a bit closer to Marbella / Puerto Banus as there is more to do around the area.

Great little boutique hotel in a super location with the added bonus of a roof top swimming pool