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Stayed here for one night prior to Bilbao - Portsmouth crossing. Hotel looks really good on accommodation websites, has lots of positive reviews. It has a restaurant which is useful when arriving after a long day travelling. On arrival we were told the restaurant was not open though tapas was available in the bar. The hotel is not difficult to find using GPS and is close to the ferry port. It was difficult to get inside as all gates were closed You need to ring a bell for admittance, even at 5.10pm. What is not clear from photos or mentioned in the description is that the hotel is right next to an enormous petrol refinery. The air smells very strongly of fumes meaning you really cant open windows unless you want to fill the room with fumes. The room was airconditioned but the lowest temperature was preset to 25 degrees. Way too hot for a night time temperature for me, though it may be fine for others. Rooms in the main building may be lovely but we had a room in a wooden annex. The room was large and clean with a comfortable bed and decent linen. Toiletries were provided in the bathroom which again was large with a good shower. What was really strange was there was no door separating the bathroom from the bedroom only a flimsy shower curtain! Not great for privacy. We paid extra for breakfast which was plentiful in quantity if a little dull. As we were getting in the car to leave the owner came running after us shouting that we had not paid for breakfast. I went back inside to show the booking to explain we had infact paid. I found this really embarrassing and annoying especially as the owner did not apologise for his error instead just stomped off. Admittedly there is not an abundance of accommodation near to the ferry port but I found this place overpriced and would not stay again.

My husband and I stayed two nights at this hotel, LOCATION: The hotel is in a commercial area, above a service station. The small town is far from the hotel. For us it only served as a base for going to Bilbao SERVICE: Convenient reception open 24 hours. Presence of underground parking, even if outside the structure. Elevator. ROOM: Clean, not spacious room, with an overly large wardrobe, a desk, a flat TV. Bedside tables that were cubes with lamps on the wall. The BATHROOM: Small, with a door with a latch, perhaps due to a broken lock. Hand shower with a little limescale. Soap dispenser in the shower with glass. Not necessary, just a bar of soap BREAKFAST: We didn't use it due to the excessive price QUALITY/PRICE RATIO: Very in line with the room. OVERALL OPINION: For a couple of nights it's fine, certainly not for a long stay

All right on your site. Very careful. The outdoor with free parking. They offer coffee and juices free . All very well. We will certainly come back. The beach in car at 5 minutes Thanks

Second time staying here - ready for the ferry back to UK. Basic accommodation but clean - no tea/coffee making facilities so good job I had the travel kettle with me for the morning cup of tea. Free parking and fuel station next door to fill up the tank before the final leg of journey! Staff friendly / bar area ok and light meals / snacks offered. There is a shopping mall within walking distance and also a games centre that has food outlets if you don’t fancy the hotel menu. Good location for the ferry - 5 to 10 mins in the car straight down the motorway (when you work out how to get on it !! - bit confusing).

Stayed one night to explore Castro urdialies en route to ferry home. About 15 min walk along the sea front to downtown where the action is. Room fine with tea and coffee facilities (rare for Spain) and was ‘standard decent chain’ quality. Staff all friendly. We were able to park directly outside the hotel (€9) but this was low season. Didn’t pay for breakfast as it seemed expensive and there were several cafés offering breakfast less than 2 min walk away in the little local centre. A good base to enjoy the tapas delights of Castro Urdialies