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The hotel is very clean, well located, and used by tour groups at times as it us quite large. Reception was very professional and spoke good English. They recommended free street parking 5 mins walk ( Oct 1 - May 31) which was great for us staying in October. There are 2 lifts. The room was very large as we got allocated a 2 bedroom suite, but all rooms are a good size. It is traditional decor, nice polished wooden floors. The Wi-fi wasn’t great. Would say bed/ mattresses need an upgrade. Breakfast was adequate, quality could be better although it was very acceptable for price paid.

Stayed for 3 nights, excellent location, central and easy to find, very friendly helpful staff who supplied information on the town, restaurants etc. Comfortable room with good air con, coffee machine and sky light window. Would visit again.

I am firmly of the view that hotels are for travellers and many people travel by car these days. The first thing that you realise when you turn up is that there is no parking. It is in a narrow street in the old town. The receptionist said that they have a few spaces but you have to reserve them. No point telling you that after you get there. We were then directed to some free street parking about 1/2 mile away but of course there were no spaces so the only other alternative is paid for parking about 1/2 a mile away but you then have to walk up many flights of stairs to get back to the hotel. The room was a reasonable size but basic. The Wi-Fi was just rubbish. If you need it go elsewhere. The biggest problem here was despite the ”masks are obligatory” signs in the hotel there was absolutely no attempt to enforce it. At the time we were there Spain was having some outbreaks, they should have been doing something about it. We didn't feel safe. My advice is to keep away.

Amazing experience with friendly staff and outstanding service. The massage and the spa with the lasso were high quality. Location is cool between beach mountain and easy commute to centre of San Sebastián. Would highly recommend to anyone!