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Have stayed here many times over the years on overnight shopping trips from the UK. This trip was originally booked for March 2020 as UK and French lockdowns started so of course we couldn't go. I emailed the hotel and was able to change the date four times at no extra cost until it was possible to travel back from France the next day without needing Covid tests done in France or the UK (ie two years later). I met Delphine this morning on reception who I had been emailing, and what a lovely kind and friendly person she is. This was the best ever customer service with a smile in times that have been so trying for all. The hotel itself has had a transformation in the last two years since we were last there. Rooms are very stylish and bright and seem so much bigger and the bed is as comfortable as ever. The buffet breakfast setting is now where the bar is, and so much brighter and nicer and the food this morning was excellent including freshly squeezed orange juice where you feed the whole oranges into the juicer ! I can't fault this hotel, at all with it's lovely happy kind and friendly staff. I was so happy we got back to France and indeed Boulogne after two years and it is still just as wonderful a place as it always was. We will be back hopefully for our next big shop when the wine we brought back runs out - lets hope things are now almost normal again/