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The only thing disappointing me was that the hotel number provided by Trip.com was incorrect. I nearly missed the checkin time as I couldn’t ring them.

The Grand Hôtel de l'Univers is located on a pedestrian-only street in center of Amiens, very conveniently located a very short walk from the train station. Our room was clean, comfortable, and well-maintained, and the bathroom appeared recently-renovated. The rest of our room, and the common areas, however, were a bit more worn, and a little renovation wouldn't go amiss. WiFi was available, free, and it worked well. Our room was not air conditioned, which didn't matter much during our stay (September) but might be uncomfortable in mid-summer. The front desk staff were bilingual, very welcoming, friendly, and went out of their way to help us. Overall, I'd give it a grade of A for location, A+ for the staff, and a B- for the overall condition of the facilities.

Hôtel très bien situé non loin de la cathédrale, le personnel est aux petits soins. Notre chambre étant située côté rue donc un peu de bruit...mais on est en ville !! Bémol pour la chambre l eau chaude qui est très très longue à arriver ... Je précise que cet hôtel ne possède pas d'ascenseur ni de climatisation. Le petit déjeuner buffet était parfait..sauf le fromage sous plastique Pas de parking donc parking souterrain plus économique que les parcmetres

We received 2 emails about our stay on the day of our stay. One was to tell us that check in after 7pm required special instructions. That email we received at 7:31pm and since we were driving at the time we didn't see it before arriving. My heartfelt thanks to the very nice lady who very patiently helped us. I wish I had known about the check in procedure 24 hrs earlier. Both emails should have been sent 24 hrs earlier. Also parking is not easy until you know how it works. There is parking on the street but good luck with that. For us the closest was 1/2 mile away. We planned to use their on site parking but it is not signed so there is no way of seeing it when you arrive, and there is nowhere to even stop outside the hotel. It made our check in rather fraught after a long day's drive. I would happily stay there again as the rooms are good as is the breakfast and it's an excellent location, but I'd recommend not using Odaly's website to make the booking if possible as it doesn't allow you to review your booking after it has been made.

On arrival found it very difficult to get into property.( Received message with door code just after). Had to wait for someone coming out to gain access. Need directions for parking. Room great once in.

The hotel is very good and very clean and the room is very clean. Good, varied, but small and poorly organized breakfast (a few winehouses compared to the number of people, so you need to be patient and wait for your turn).