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This is one of my favourite hotels as I drive from France to Sweden with my dogs. Lovely staff that always go out for their way to make the stay enjoyable and even let me have room service really late in the evening, when I was tired after a long day of driving, and it normally was finished for the day. They speak good English. But the BEST with this hotel is the beds!! If I could sneak one home with me I would. ;) Super comfortable and lovely fluffy duvets and pillows in spacious rooms with complementary water and coffees and tea. The rooms are spacious. My dogs and I will be back! :)

The hotel is a very new and very well managed by a sympathetic team of very devoted young receptionists including Rachid who welcomed us very well. The reception is open 24h/24. The rooms are spacious, clean and well decorated. The only point to improve is the synthetic toilet boxes that are very bad.

Tout était parfait et au top 👌 Excellent accueil, personnel très sympathique, ménage également Literie parfaite Très bien mangé au restaurant de l’hôtel Nous avons passé un excellent week-end en famille 😃 Nous reviendrons sans hésitation 😛 Encore merci 😋

Friendly staff, a very basic room, good price for spending a night.

We were stranded at the Metz Ville railway station today with our booked accommodation failing to email our accommodation address. By accident I stumbled across the Campanile Hotel, 3 minutes from the station. From the moment I walked in the staff were so helpful, kind and empathetic to our situation. They served us tea, allowed access to their Wifi and sitting area so we could try and resolve our situation. We couldn’t so booked a room- clean, comfortable beds, a lovely fresh room and bathroom; more than adequate for our needs. And a very reasonable price. But the staff were superb! Nothing was too much trouble- they tried to source tours and answered a multitude of questions. Special mention must be made of Fativa- an absolute gem! So kind, so caring and so patient. Her dinner recommendation was fabulous! Campanile Hotel saved our day!

The residence was easy to find and wasn’t far from the city centre, but was situated a stone’s throw from an extremely busy railway line and sidings. Checking-in was straightforward and the guy on Reception made a real effort to communicate in English. We paid for the room and for private underground parking @ 9 euros a night and we were pleasantly surprised to find how easy the access was to the car park. A word of caution though – we were in a long wheelbase Mercedes and we grounded on the ramp – could have been nasty if we had got more weight in the car. The car park had direct access to Reception and there were lifts to all floors. So far so good . On entry to the room we noticed immediately that there was a strong smell of damp and that it in no way resembled the photos on ***********. We passed through a miniscule kitchenette with a pedal bin backed by stained wallpaper, and into a bedroom so full of cobwebs that it was like a 1950’s horror film set. Spider webs in the corners, above the bed and at ceiling level everywhere. The main light shade was full of dead insects and one of the chairs was badly stained. Tops of the door frames were grimy and obviously hadn’t been cleaned this century. The main window had no security opening option so was impossible to have open without risking getting our throats cut whilst we slept. Being seasoned world travellers and familiar with second-class foreign accommodation we opted to make the most of it and chalk it down to experience, but our patience reached the limit when my wife had a quick shower and I followed to find that the water was stone-cold. Upon complaining to Reception we were told that ‘the rooms have individual water reservoirs’ and we ‘would have to wait two hours for the water to warm up.’ Unacceptable in 2022, as was the Receptionist’s suggestion that we could change rooms for an additional 100 euros. Faced with having to try to find alternative accommodation in Metz city centre at short notice during the Christmas Market period, we had little choice but to make the most of it. *********** were completely useless – said that they would speak to the hotel management but then came back to us saying that there was nothing that they could do. Hot running water on

The experience is very good, very hygienic, very close to the train station, very convenient, and it’s only a ten to twenty minutes walk from the city center. There are also restaurants and cafes nearby.