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It's a clean and nice hotel apartment. The only downside was, you could hear very loud music coming from the outside. I am not sure if it was a one time event or a nightclub next door. Other then that location is fine, there is a building with some restaurants next door and the hotel is clean and staff are friendly.

During our stay of 3 nights in this hotel, we realised how important it was to have a staff that was always there to help whenever we encountered any issues. Once our room had an issue on a leaking shower, we really appreciated the hotel staff Samuel’s immediate assistance in changing the room for us. Another occasion was that we encountered the problem of power failure in our room (probably due to short circuit), Samuel was there again, helping us to fix the problem at once. We understand that anything can happen during our stay, however it means a lot to customers how the staff tackles the issues. We could feel that Samuel had put himself in our shoes and tried to do whatever he could to make our stay as pleasant as possible. We would like to express our heartfelt gratitude to Samuel, for his professionalism, sincerity, patience, sense of humour, and his assistance all along. Merci beaucoup!

Très suffisant pour un déplacement professionnel, et surtout très bon rapport qualité-prix. Pour un autre type de séjour, peut-être trop léger : décoration assez inexistante, juste le strict nécessaire. Je déplore tout de même l'absence d'un café/thé d'accueil avec la bouilloire électrique à disposition dans la chambre (seules deux doses hydroalcooliques vous attendent sur le bureau). Sinon la douche est pratique et une nouvelle fois sans esthétisme particulier. En points très positifs donc : l'emplacement immédiat gare, le calme (les trains ne s'entendent pas beaucoup), la sympathie ++ du personnel notamment au petit déjeuner (agréable de commencer la journée avec des sourires).

A run-down hotel that lacks of essential services and has incompetent and unfriendly staff. Room service did basically not exist. No refill of coffee or tea. Used cups were removed but no new cups were provided. When I asked at reception, I was only told that this is standard as guests are supposed to use their cups for the entire stay. When I pointed out that I didn't have any cups in the room anymore, they didn't have an answer how I should drink my hot beverages. Also, the garbage bin was not emptied. I could continue the list of shortcomings here. I think it's fair to say that this is the worst room service I have ever experienced at any hotel. The reception staff was extremely unfriendly when I complained. As mentioned before, they came up with ridiculous explanations and were not at all helpful, not in any way. The reception staff had communicated with their manager as part of the complaint. But when I asked to speak with the manager, I was told that the manager is not available to speak to me. What a disappointing response. Well, if you want to have a nice experience in Roubaix, do avoid this run-down hotel at any means. Their service is incredibly bad and certainly not worth the prices they ask for.