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The hotel is really near the station so it's really eazy for people who visited Lourdes for the first time. You just need to cross the street. The interiors look really nice and the staff are friendly. The room is also nice and big enough. It also near the Sanctuary, you only need to walk a couple of minutes. Our experience has been great, thankyou so much Best Western!!

We just wanted a place to sleep and store our bags while we participate in the activities of the grotto. So it was just the right place for us. Please just hire a receptionist who can understand English because there was confusion as to the booking because the male receptionist can't understand English and we can't speak French.

We are on a train leaving Lourdes and didn’t want to let this review slip by forgotten. We loved it here. The room, the most excellent breakfast, the friendly service and, of course, the price. Located very near the train station, and a short walk to the Grotto. Very convenient! I especially recommend the hotel and the visit to Lourdes to those at the beginning of their Camino walk; a great way to start the journey!

The hotel is well located in the centre close to shops, restaurants and about 1.1km from the grotto (10-12 mins walk) The staff are very friendly and very welcoming especially Chris, Thiago and Fatima. It would be nice to be welcomed as an Accor member. Chris was super friendly and suggested things to do and see. Breakfast each morning was decent and did the job. It consist of croissants, pastries, cakes, yoghurt, cold cuts, cheese, marmalade etc with fresh cafe and selection of coffee too. The breakfast is more continental so don’t expect a full fledged breakfast (you pay what you get) The rooms are nice and clean. The rooms have international travel plug attached; very handy. Each day my room was serviced, it was spotless( thanks to an amazing housekeeping team). It would be good to see a coffee/ tea/ kettle in the room for easy access. Bed was super comfortable and had a good sleep the rest of the 2 nights I stayed, the first night of sleep was miserable (doors slamming, the walls are thin hence you can hear the communication and telly in the other rooms, kids screaming up till 1am). The phone in the room didn’t work, I could not even ask for a room move that time of the night.As I was out most of the time it didn’t bother me much but someone who has sleep issues, could be a bit noisier at times. Ask for a room at the back(tough you might be woken up at 530am with noise from the kitchen fans). There is no food available onsite so if you need to grab a bite, takeaway is your best bet(there’s a chipper across the street and a kebab place). The meals served are ready to eat and needs a microwave to heat it up (not something I would like to see in an Accor brand tough ibis is a mid scale hotel). I was informed by the staff at the desk about this new policy. Overall a good experience and would recommend the ibis Lourdes hotel for a short visit.

Avoid absolutely, don't be fooled by only looking at its prices which are low 😡 the Sri Lankan leader and his staff are like the room in his hotel. No respect for customers. Really an unpleasant experience in this hotel that we had. I had booked 2 nights at the base and only stayed for one. The boss asks me to pay for the stay on arrival before taking possession of the room.. I have never seen this in other establishments 🤔 At first I didn't really understand why but after paying and visiting the room that I understood why, given the state of the room (cleanliness? 0 hygiene, very poorly insulated both thermally and soundproof it is 0, no operational heating..) In addition the Sri Lankan staff who 'collected the payment did not provide me with the paid invoice, he asked me to come back later so that he could give me the invoice on the other hand absolutely had to pay for the room 👎 It's escrows.. the hot water the same, you have to let it run for about 10 minutes before getting lukewarm water (in their hotel rules, it is specified no wasting water 🤔) So cold shower, no heating and short night because there is no sound and thermal insulation in the room. This hotel completely neglects its customers in terms of responsibility for the comfort of customers and the reporting of malfunctions. Their main interest is money above all and the rest the management and its employees don't care... Honestly who paid you a little more for a stay, at least you will have a stay worthy of your trip.. The little bonus it's the location otherwise I say once again flee this Milan hotel establishment🤬, personally I will never set foot in this rotten hotel again and I will also advise against it to those around me