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Stayed for a couple of nights in Calm Appart Hotel to be able to quickly move around to places by foot. The hotel is conveniently located close to the train station and a big shopping mall as well as many restaurants. Despite the occasional noise in the streets, it was very easy to ignore it by just closing the windows—isolation seemed to be on point. Another convenience was the parking space in a secured, covered building next to the hotel. The room was clean and the staff was friendly and helpful. Only point for improvement would be to have (third) beds that are not on wheels, because it was not very difficult to move the bed despite the wheels' brakes. Our stay was nonetheless a very good experience.

The area which the hotel is located in is an interesting mixture of part run down and part brand new buildings. The nearest underground station is a 10 minute walk from the hotel. The hotel building itself is nice, especially the inside bit. Staff are friendly. (Comfort) room is small but well equipped, there’s even a coffee machine for your convenience. One evening there was a very putrid smell lingering on for a few hours, that wasn’t so nice. There was one big issue though. By check in they looked me dead in the eye and told me that there would be no housekeeping whatsoever. Niks. Nada. Nothing at all. Apparently that’s a directive from the French government (!?) because of COVID you see. Now I found nothing about said directive online and I have not experienced such thing in hotels as recently as last week; what I did find was that it is now Best Western’s very own policy these days. (So aforesaid excuse sounds very much like corporate bs to me.) Now I don’t know about you, but under the current circumstances I hoped they’d ramp up their cleaning policies instead of abandoning them completely. I hope they did find a way to clean the room after the previous guest before me, all they have to do is implement that process on a daily basis. If I wanted to take down garbage and make up the bed myself, I wouldn’t pay top dollar for a hotel room. Doctors and nurses must find a way to keep themselves and us safe in a much more exposed environment so a hotel should find a way too, especially because their business is depending on the cash we guests bring in.

Les fenêtres sont pas isoler il font passer un froid de ouf

Location is good, near the Lille Flandres station. Also near a collapsed building, which is a little scary, but was not a problem during our stay. Hotel is beautiful & clean, although each room has a different layout, so quality may vary a bit. Concierge is very nice, but is not always guarding the front desk. Biggest problem is the hotel is infested with mosquitoes & has no air conditioning. My room also didn't have any outlets near the bed, making it difficult to plug in my phone or fans.

I can't fault my experience of The Carlton Hotel, from the cheerful and helpful staff, to the lovely spacious room & bathroom. The breakfast room was wonderful, (complete with views of the square and Opera House), matched by the excellent choice of food. A wonderful way to start the day!

I must admit - seeing some less than stellar reviews, I came very close to canceling my reservation and going with another hotel. I am glad I did not. Honestly, I am not sure why there are complaints as if everyone is perfect. The hotel is great! Beds comfortable, showers clean, views beautiful. AC works nicely. Any time I asked for help - Ambre and Nicolas were super helpful. Whether changing my room due to proximity to the elevators, to just simple reservation help in the city - they did above and beyond. And every day greeted me with a polite smile. What else can one ask for? Meals - breakfast and dinner buffet is very nice, with wide variety of food. For those complaining, my recommendation - there is SO MANY DIFFERENT CHOICES! Do not concentrate on a few you did not like, concentrate on ones you did. After all, this is what buffets are about, right? CHOICES!. They even have Big Green Egg, and they smoke delicious meat on it, from sausages to salmon! Location - a great location, close to train station and walking distance to museums, park, old city. Room Cleaning - sometimes I would leave my ”Do Not Disturb” sign a bit longer. And they would still clean the room, and would not forget the turndown service - putting chocolate on a pillow, closing curtains. Loved it. All in all, I thoroughly enjoyed it. Thank you guys! Will definitely come back. I hope I get my 917 :)

We spent our holiday in the junior suite. We were lucky to be there in lovely weather so we could enjoy the luxury of the spacious terrace. The room was large too, and well equipped. All the amenities were present except ironing facilities. The minibar was replenished daily and all the contents of it were really free. The only disappointing discomfort was that the minibar was definitely not cool enough. Especially as we were there during a heat wave. The room temperature was OK thanks to the powerful but silent airco. Street noise did not enter the room, nor sounds from the adjacent room. We had comfortable nights in Why hotel. The bedding was excellent. So was the cleaning. We appreciated the offer of greening up, which meant that we kept our towels during our stay in order to improve ecological footprint. Staff was very friendly and helpful. The breakfast buffet was varied and ample. The location of the hotel was close to the Place Rihour and the beautiful Grand Place of Lille. Public transport was nearby, cheap and efficient. We had rented a parking place of the hotel in a secured parking garage close to the hotel, but we did most of our trips by metro for instance to Roubaix and Tourcoing. We had one of our best holiday experiences in Why hotel. Whole heartedly recommended!

Personnel charmant efficace réactif Gros bémol pour les cartes de notre chambre (101) qui se démagnétisaient à tout bout de champs. Mais le personnel nous les remplaçait directement sans discussion et sans jugement de notre utilisation.

The location of this hotel is great. You are literally just round the corner from Le Grande Place and only about 9 minutes’ walk from the Euralille station. The place is clean and rather small. Breakfast is included in the price, which is a bonus. Breakfast is a typical continental style with ham, cheeses, pastries, eggs, etc. it was perfectly fine. Six of us stayed here in six rooms over the weekend and found it a great base from which to explore the city. It was also a reasonable price and the staff were friendly and spoke English. There were two downsides (nowhere is perfect). Firstly, the heating in my room was very erratic. When we arrived it was 1C outside and my room was cold. I turned up the electronic control to 24C but it did absolutely nothing at all. Next morning at breakfast I reported this. 10 mins later I was told it had been checked and was working perfectly. I was curious. When I got back to my room I found the heating was still not working. The room was cold and even turning the thermostat to 28C produced no warm air from the grille whatsoever (even after waiting 20 mins). I therefore turned the thermostat down to 19C and went out for the day. When I got back I could see that somebody had turned the thermostat up to 27C and the room was exceptionally warm. I turned it down to 19C. The temperature dropped, and dropped until the room was quite cold again. Nothing I did could turn that heating back on. So I gave up. The second downside? The toilet paper in the bathroom was ridiculously small. Each square being a little over the size of a postage stamp. Come on Ibis. Install some proper toilet paper like people use at home. Apart from these two downsides, I would stay here again. My colleagues, who didn’t have problems with their heating, but who also commented on the toilet paper, would agree.

If you take the train to Lille, like clubbing, want to experience the old French house, the price is still high. Important attractions are nearby, there are many restaurants, and there is a large Carrefour. However, if it is self-driving, please consider again: the one-way street in Lille is much more than the double-row, and the road maintenance is better than the Shanghai before the Expo; his parking lot is a few hundred meters away. Around a large circle - it is recommended to park the car to the public parking lot of the train station, walk to his home to ask the location of the parking lot, compare the parking fee and then decide whether to move the car. Oh, if you encounter a temporary road closure, don't worry, find a roadside parking space, turn off the navigation, and study the map. I can find it, you can do it better.